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There have been a lot of issues when it comes to my service when them. i get a lot of issues with dropped calls/bad reception. I had insurance on my phone and when the speaker didn't work (a week after i purchased it and it stopped working) i brought it back and they refused to talk to me unless the account holder was with me, so i brought him with the following day and they refused to replace/fix the phone, i had to use his upgrade to get a new one. About a year after that i started getting harassing calls from AT&T about paying my wireless bill at no later than 9am. I don't have a bill because I'm on a family plan, the account holder pays that. Just today they shut off my phone with the message that i owe them 3 months worth of payments and a $40 reactivation fee. I later found out the bill isn't due until next Tuesday and they started shutting off phones starting with mine. They didn't even tell the account holder that his bill was due NEXT WEEK (but some how late). As for customer service they don't seem to know what they are doing, i go in there and say there's a problem and they don't know what to do about it. I couldn't get a ringtone to work on my phone and he just kept downloading it, racking me up a $30 bill for a $1.00 ringtone and then AT&T refused to refund it. And don't bother asking about the phones there, they just stand there looking at you with the deer in the headlights look fiddling with the phone and no decent information on it. Needless to say i would strongly advise people to choose a different provider than AT&T unless they enjoy being screwed over.

AT&T is the worst cell carrier I've ever had. Expensive for no value. Their data plans are awful. Compared to other carriers it just isn't worth it. Add to the fact that they will wait till the day that your cycle starts over (after you've been watching your data, turning it off for 95% of your apps) and then email you saying you went over by a few small mb's (somehow?) and then charge you for another gig that you can't even use. Scam artistry at its finest.

Calling customer service is very sad. They drop calls and don't call you back. Spend way to much time to get through. Will not send in writing/email what is to happen and they provide our internet ? Bye bye AT&T.

I bought an Iphone 5S from At&t and returned it about 5 days later because I didnt really like it that much and I wanted to stick with my Android I returned the phone and I was told that they did not have enough money in the register and could not give me my money back right away so they told me they could send me a check to my home address! And I was fine with that they said it would be about a week before I get my money back. Instead of that they credited my AT&T bill and $664.48 and told me that there is no way to reverse that and that I will not be getting my money back but that my bill will have a credit of that amount. And nothing could be done to get that fixed. I was in shock and honestly I'm glad because as of today I will be a Verizon customer and I think I will be much happier