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I went to an AT&T store to inquire about my upcoming upgrade and learned that I would be charged an additional $25/per line (we have 5 lines) once I upgrade. I told the AT&T Rep that he must be mistaken since I have always paid $200 up-front when I upgrade and have never had to pay additional monthly fees. Well it turns out AT&T changed my family talk nation plan to the mobile share value plan which requires the additional $25 monthly fee PER LINE once you upgrade to a new phone. That's a total of $125/month for all 5 lines that AT&T failed to mention when they coerced me to switch plans. AT&T called me and my family members numerous times per day until we switched to the mobile share value plan. AT&T failed to mention the additional $25/per line once we upgrade to a new phone. Now AT&T states that I must pay the additional $25/per line once I upgrade even though I waited two years (per my contract) to upgrade and get a new phone. I contacted customer care and requested a supervisor review this situation since I was never informed of this additional $25 fee per line when I switched to the mobile share plan. I was told I would have to wait 2-20 days for a call back. No one called me after one week, so I called AT&T and learned that my claim was denied, but no one even called to let me know! I had the Customer Service Rep re-enter my claim. I am shocked by the terrible service and lack of regard that AT&T has demonstrated. I was basically told that there is nothing AT&T can do since I have been under the mobile share value plan for more than 30 days. Yet no one ever told me about these stipulations when they called numerous times a day and harassed me to switch to the mobile share value plan. I would like for someone at AT&T to call me and resolve this. My claim numbers are CM20140803_91952624 and CM20140812_92395988. Thank you.

i went in on saturday july 26th to the store to sign up for a phone and they told me i was not approved for their next plan. so i called customer service to find out why and they said no i was approved and they could set it up monday. so i called monday to set it up and we had it almost done and we lost the call and when we tried to call back we got someone different that suppended my phone and cancelled my boyfriends phone order. after long hours of fighting with people over the phone we got it straight. SO THEY SAID. wednesday comes alone and i recieved my phone but my bf never recieved his so we called and they said we had to accept the terms and agreement and we did that on monday. so we did it again and then we call back later that night to make sure it was shipped and they said no we had to accept the terms and agreement. and we did it AGAIN!!!!!!!!!!! and then on thursday we call and they said no we had to accept the terms and agreement and by this point my bf is pist and asked to speak to a manager and the manager called him a liar and hung up on him. so we called back and someoneelse answers and said yeah its all there.so now we are on to friday and they said no it hasnt been sent out cause there is a security deposit for the second line that we were NOT aware of! and when my boyfriend ask the guy about it the guy said $0 for the first line and $150 deposit for the second and $0 for the 3rd line and said no he wont wave it so my bf hung up and called back and got someone different that said $0 for the first line $150 for the second and $500 for the third and he is PIST and hangs up and calls back and the lady he gets said $0 for the 1st line $0 for the 2nd and $150 for the third. and no phone had been sent out yet. now we are to saturday and they still tell me that terms and condition has not been accepted and he is so pist he went to u.s. cellular and tried to cancelle threw at&t and they said it would be $350 for all 4 lines! we dont have 4 lines we only had 2! and they wouldnt do nothing to help and no one knows anything there! it is really a piss poor company and i am very very very upset with them and they do nothing like wave activation or anything!!! if anyone is smart they would run like hell!!!!

AT&t customer service is the worst you will ever deal with.. They never fix your problem, just pass you off to the next one you call. After three weeks on the phone trying to get a simple fix for a problem, I'm still being passed off to another person. Three hours a day for three weeks and no one will offer to fix my problem. A push of a button with the electronics and it could be fixed. No one from AT&T cares for their customers or just lazy..

I have been trying to get a hold of a supervisor for 3 weeks about an experience I had in the store. No one will call me back. I can't receive picture messages off my phone. I would not recommend ATT and can't wait until my contract is up. It has been the worst service I have ever entitled. Very unhappy customer