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I actually prefer at&t over Verizon Wireless. I think that at&t is less evil compared to the other two. I use to have Sprint and T-Mobile and where I would have no signal with those, I now get signal with at&t. It feels good to have a truly nationwide carrier. I also like their call quality and phone selections. But the bad...... at&t's customer service is ATROCIOUS! IT IS THE WORST I HAVE EVER DEALT WITH! It started at the at&t store. I had just purchased a brand new Samsung Galaxy S3 and went into the store to activate it because silly me inserted the SIM card wrong. Since I was a new customer, I figured I might as well go ahead and port my number over from Sprint while I was in the store. The representative was very nice, she came over to me after I was waiting for about 15 minutes with an iPad to help me out. She told me that I couldn't port my number over because the system wouldn't let her. I found this strange since I have never had this problem in the past. She proceeded to create a new number for me. I told her that I didn't really want a new number because too many people and businesses have my current number. She told me to just send out a mass text message. I left the store and called customer service. To make a long story short, I was able to port my number into at&t by calling their number porting department, but it wasn't easy. It took about 6 hours to get it done, which was completely unacceptable! I was waiting on hold, then transferred. When I finally got someone who could help me, she could not speak english at all! She didn't even know how to spell Maryland! She kept putting me on hold for 15 minutes at a time. She kept asking me the same information over and over. She sounded like she may have been from India? Once I was on the phone for an hour, I had enough. I asked for a supervisor because it seems like she wasn't understanding me and didn't know what she was doing. I asked over and over and over and over, and over again! She would not put a supervisor on the phone. I couldn't believe it. So I had to hang up on her. I called back, and got another rep from some other third world country, and she was WORSE!!!!!!! I WAS SO UPSET. That call was 45 minutes. Once again, nothing was accomplished. Mind you I had to wait on hold to get to her in the first place. Ended up having to hang up on her. I told her it was taking way too long and I had other things to do. Her english was non existent. I googled on the internet a dedicated number porting number for at&t. I found one. The guy I was connected to was from another country, but was much more easy to understand. He did not have a good attitude at all. He seemed to be irritated with his job and very frustrated. It was not a pleasant experience, but I was finally able to get my number ported. It only took hours upon hours! IF I EVER HAVE TO GO THROUGH THAT AGAIN, I WILL BE GOING TO VERIZON WIRELESS RIGHT AWAY THAT IS TOTALLY UNACCEPTABLE! But like I said, at&t's other services and reception is top-notch. I just hope I don't have to call customer service for anything again. I literally could not get anything done it was out of this world that they would hire people that cannot do the job what-so-ever!

It took 8 phone calls and hours on the phone to try to change my services on my landlines. I was trying to save a few dollars. After all the phone calls, from reps that give their names, but you can never get them on the phone again, I thought it was finally squared away. Lo and behold my bill came today, and it is exactly double what it was last month. I thought there was an outstanding balance, but no.... they are all new charges. I am cancelling my landlines with them tomorrow and thankfully I was smart enough not to have gotten locked into a contract with them for my cells phones. I have never experienced such poor customer service in my life!

PLEASE use ANY other company! They are so automated that one department does not communicate with another. I pay WAY more than I should for ridiculously bad service. I have tried to update the address on my account 8 times from a place I lived over 4 years ago...ALWAYS apologies and confirmations...never completed! I could go on and on....RUN as fast as possible away from any business with ATT Wireless, cable, internet, etc.

-Badest customer service -Poor reception -Lots of drop off calls -Bad phones (may be factory refurb sold as new) -Long wait time if you call customer service, many times call disconnect or representative will put on hold for not less 30 min. or (s)he will not come back. -Wastage of money and time buying anything form AT&T -I am with AT&T from last 7/8 years and never seen such bad customer/technical support -Most possibly I will change to other provider. -Recently I bought Galaxy S4, which is good phone (people say that), but with AT&T its most horrible phone. -I suggest do your own research before buying any plan from AT&T think 1000 times.