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I had been a customer of ATT witless for 16 years and AT&T for 31 Years. AT&T cannot waive upgrade fees of $36!! what kind of company is AT&T. Time customers take control and quit AT&T service

Besides the slow connection and the drop of service, their billing is the worst thing I ever experience. Advise, Do not sign up for automatic payment, they will over charge my credit cards, I spent numerous hours and several days on the phone to get straight. a month later they the issue still there and they double charged me again. Today I talked to 6 reps and non of them has clue how the charges mounted from $19.95 for this month bill to a $75.62. I'm baffled !!!!

My husband and I have been customers of AT&T?s for years. In fact, I have had my personal number cell phone number for a solid decade. Four months ago, we moved into our new home, which is situated 10 minutes from the very middle of downtown Akron. Much to our surprise, we have NO cell coverage within the confines of our new home. This results in multiple dropped calls a day. If I?m at work or running around and trying to call my husband on his phone at home, it takes at least 3 or 4 calls just to get the thing to ring. Yesterday alone, I received three voicemails from calls that never rang through, dropped 7 calls and was unable to make calls out for 10 minutes following each dropped call due to no reception. Sometimes, if we want to make a phone call, we have to stand on the front porch or, for even better signal, the front yard. Making calls this winter will be a lot of fun. When we have friends over, who largely have Verizon coverage, we watch in envy as they has decent service while we have a greyed out bar denoting no signal, not even one lousy bar. Upon calling AT&T to address this claim, my husband was rather forcefully and rudely told by the representative that they do not guarantee coverage, and that fact is in our contracts. My husband complained to a manager and was able to have part of one bill reimbursed, but was firmly told that it would not happen again and that we had to purchase our own mini cell tower ($199) that would expand our service. Upon increasing frustration with the service we have been receiving, we reviewed Verizon plans. By switching over, we can save $30 a month, and that?s with the same sized plan and better coverage, but AT&T?s solution is for us to SPEND an additional $200. In any other business, if I were to pay for a service or good and then not receive said service / good, I would expect my money back or would be calling them thieves. So, as I am stuck with AT&T for the next 9 months (lest I have to pay a horrendous early termination fee), I have decided to add my voice to the multitudes of dissatisfied AT&T consumers. Buyers beware: if you are looking for a wireless plan, evade AT&T at all costs! Their prices are higher, coverage lower and customer service is poor! From what I hear from friends and strangers alike, Verizon is the way to go!

AT&T sold me an insurance plan, which I didn't have a problem paying for UNTIL I WENT TO USE IT. What they fail to make known is the HIGH DEDUCTABLE OF $199.00 IF YOU LOOSE A PHONE AND SUBMIT A CLAIM. I never felt so ripped off in my life. Looking for a different company to deal with now. THIS JUST SHOWS HOW MUCH RESPECT AT&T HAS FOR THEIR CUSTOMERS - NONE. I FEEL EXTREMELY TAKEN ADVANTAGE OF.