Straight Talk Reviews See All Straight Talk News

The representative was horrible I wanted to know why my hotspot was not working and she just keep talking over me I asked to do a survey and she never let me they keep me on hold for over 30 mins until I decided to hang up so now I can't use my hotspot and they just keep sending me to other departments which I think was very rude and the list goes on and on I'm so done with straight talk

The phone service in general is good. Rarely in a location without service and I get all my calls etc. But lord help you if you ever need customer service. EVERY time I call the Customer service there, they manage to make an issue 50 times worse. Example: I call to switch up my plan and they end up adding another Totally different line with a whole new number. When you are simply making it extremely clear you want to change your own personal plan on the same number. So then I’m charge For a new phone plan Unexpectedly. Then you have to call back go through three different people just to get one refund and it takes forever and you don’t even get your refund half the time. You’re spending at least 3 hours on the phone trying to fix the problem they created. And have yet to even solve the original problem you called about. This example of a problem has happened almost every month I’ve had them. I’m done when my service ends this month. So if you’re in the mood to have problems like this every month, spend wasteful hours on the phone with incompetent customer service that talk like robots and money taken out of your account and rarely refunded then yes switch to straight talk!!! Good luck to you!

I paid $48.52 on 11/12/2018, which paid for my service until 12/11/2018. On 12/02/2018 I decided to pay ahead of time, because I wanted unlimited data, and I was on the auto re-fill I was afraid that I would get stuck with just the 4gb plan. When I made the payment on 12/02/2018 I was under the impression that this new service plan was going to take effect on 12/11/2018 which is when my current plan was due to end, but I was wrong. They, without my consent, prematurely canceled my current plan and automatically started my new plan. I did not know this at all. On 01/01/2018 I got a notification that they were going to charge my card, I thought that was weird because I still had another 10 days left on my plan. I tried calling them all day to get this resolved, but I could not get through. The next day they canceled my service, they didn't even try to get ahold of me. I called them on my lunch and spent my entire break trying to explain to the most robotic people on the planet my situation. Nobody cared. They kept repeating "I'm sorry sir but you are just going to have to make another payment." My response was "I did make a payment. You guys literally canceled it prematurely without my consent, and stole ten days of service from me." I finally got frustrated from dealing with a bunch of souless vampires, so I decided to cancel my services altogether. Don't go with straight talk. They will rip you off.

There’s no other way to put it but Straight Talk sucks. I️ know it’s cheap and affordable but by the time they give you the run around about replacing phones and taking more money, it’s simply not worth it. They don’t care anything about satisfying their customers. Had to have a phone replaced and I was out a phone for over a month. Talked to over 20 representatives and all of them were no help. Spoke to about 6 managers and all were no help. They all tell you about their protocols and procedures they must follow, which leaves you unsatisfied. Went spent over $50 in shipping for 4 replacement phones within one one month. The final time they sent us a $25 refurbished phone to replace our original phone that cost over $200. Absolutely NOT. If you enjoy horrible service by all means go with straight y’all, if not choose another company. I️ usually don’t write horrible reviews bc most companies will try their best to make the customer happy, but this is one company I️ will not sit back and bite my tongue about. They are HORRIBLE. Customer Service is HORRIBLE in every department. Cancelled my service and went to another company because it’s just ridiculous.