Boost Mobile Reviews See All Boost Mobile News

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A subsidiary of Sprint, Boost Mobile skips the long-term contracts and offers customers Sprint network coverage with award-winning customer service. The company has been in operation since 2002, and continues to offer flexible plans to fit anyone and everyone.

Unsure about whether or not Boost Mobile is right for you? Check out these insightful reviews from consumers. Based on network coverage, customer service, plans and more, these reviews will give you a great overall sense of what a Boost Mobile plan is all about. Have your own experience to share? Write a review here!

Average user reviews

Based on 223 Reviews

Overall
2.399105
Service Quality
2.443945
Customer Service
2.195455
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

the worst

Posted on: October 17th, 2020 by cedar rapids iowa

this company is the worst the service sucks and the phs are just ok they make it seem as though you have no contract if you buy your ph but once you try to use their service they take ownership of your ph. I bought a phone from best buy and it did not even work! I tried to switch the next day after not being able to use the ph i switched to a different provider then Boost mobile told me they not unlocked the ph because i tried to activate the ph on their network i have to stay with them for a year. well needless to say i will be cancelling all of my lines as soon as the store opens in the morning. I would never do business with this company again they diff get 000stars

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

can not trust any mobile carrier anymore ....

Posted on: October 16th, 2020 by elepd2000@yahoo.com

been with boost over 15 years and won't be with them soon.... don't ever buy a phone on the payment plan and the insurance they use is a joke, if you damage anything it is not really covered they charge you and then send you a used piece of junk and expect it to be ok...... bye bye boost

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Boost Mobile

Posted on: September 22nd, 2020 by Brandenclowes

I wish there is a 0/5 rating. I settled for giving them 1 *. 6 years I was extremely satisfied. Recommend them to everyone. 3 months ago they were bought by dish network. Now phone only goes on line for 2 weeks. Then the switch you to slow speed data. Last 2 weeks of the month when you try going on line all you get is a arrow spinning in a circle. They say you get unlimited data which is a lie. Every other company out there will give you unlimited service that works for $50. Boost is a waiste of money and time if you need to call customer service. Who had no problem letting me go as a customer. They actually encouraged me to end service with them. Fake phone service. Garbage.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

It sucks

Posted on: September 20th, 2020 by Ahuett23

Nothing but regrets switching companies paying more and getting horrible service my calls drop people cannot get in contact with me because my phone doesn't ring and I work with a business and when I'm on dispatch I don't receive the calls the internet stops working very frequently don't know if it's the phone or service itself but just as frequently I have to exit out of what I'm doing and open whatever app I was using countless times it said that I was offline and I wasn't the moment I am able to I'm switching back

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Suzy review for boost mobile

Posted on: December 6th, 2019 by Suzy

Unfortunately this company had the worse customer service ever! My phone right now is using o hotspot in order to leave this revew,my phone internet is in 3G, i was not able to do anything since from midnight,call customer service and the automatic calling hanged up on my face,not solved the problem. Besides it, i had auto pay till last month,this company charges me 3 times,refund 1,that means,at the end i was charged twice.i call my bank to file a complain,and after a week i had my money refund and i imediatly canceled autopay,one month later after the overcharging,my phone started to have 3G instead 4G internet,i couldn't solve the problem calling a customer service,i will have to go to a store to try to solve it.IF U NEED HELP WITH CUSTOMER SERVICES ON PHONE, THIS IS THE WORSE COMPANY EVER!!!!!!!!!!!!!!!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
2
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Miss

Posted on: November 25th, 2019 by Peachez1109

Please don’t sign up for this company unless you like to waste money 65p daily standing charge, since I’ve been with them I’ve had to top up an extra £10 a week now I’ve told I want to leave it’s like an extra £15- £20 a week this company is not for the average family home.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
5

Would Recommend to a friend.

Customer Servicr

Posted on: October 30th, 2019 by Jaime Mayhew

I want to give a huge shout out to Shelby at the store in Tooele. She went way way above and beyond to help my daughter and I. This woman is so so awesome. She deserves credit and a raise. She was very friendly, and understandable with our situation. She called Customer Service for us which gave her the run around over and over again. Poor woman... I highly recommend Shelby for her customer service. Also the gentleman there to help her also went way way above and beyond to help. They both deserve awards for the bull crap customer service put them through.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Terrible no good very bad service.

Posted on: October 20th, 2019 by Thelms19

Boost mobile is garbage. I was with this company for 8 years and October 1st the day I paid my bill my phone stopped connecting to cellular towers. The I went to the Apple store on October 3rd to see what they could do and it was a problem with the phone but I was looking to upgrade anyway. I purchased a new IPhone 11 and boost refused to activate it because I did not buy it from them. But they wanted $830 and they were going to charge me an activation fee of $55 on top of that when I was already with their services? Please tell me that that sounds crazy to everyone else too. Apple traded my IPhone 7 in for the 11 at $600, and T-Mobile activated me for free and had my phone working within an hour. I have called boost 5 times, the 3rd, 4th, 6th, 8th, and 13th of October about refunding my bill and every single time they straight up lie to me. They tell me I will get a conformation email, which I NEVER have gotten, they have YET to refund me, and every time try to convince me to switch back to them even though I already have a phone with a different provider and make up another excuse why they can’t refund me for an entire month of service that I am not using and didn’t even use at all. Aside from that, I hardly had good service anywhere and even the high speed data was slow everywhere, once the high speed ran out my phone was basically a brick and would take like an hour to load one thing( I wish this was a joke ). I wouldn’t recommend them to my enemy.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
5

Would Recommend to a friend.

BEST SERVICE EVER THRU ALLTHE YEARS

Posted on: January 31st, 2019 by screamingvocalist

WENT INTO THE E WIRELESS BOOST STORE AT 10828 VENICE BLVD AND WAS HELPED FOR LIKE2HRS SORTING THINGS OUT AFTER BUYING MY UPGRADED IPHONE TODAY. MAKING THE MISTAKE NOT HAVING EXPERIENCE BACKING EVERYTHING UP IN THE CLOUD, IT WAS QUITE THE TASK AND EVELYN DID AN AMAZING JOB!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
1

Would Not Recommend to a friend.

Never Going Back To Boost!

Posted on: December 27th, 2018 by dave

I've been with boost for a while now, I bought a phone and wasn't getting service, was a nightmare to return it, the told me to call Motorola, I had to get them on 3 way with Motorola for Motorola to tell them I have 2 weeks to by law to return it and the phone was only 3 days old at that point, I called the 1st day and they asked me to wait there fixing a tower, 2 day later and 9 hours of them transferring me and me getting disconnected, I sent them the phone they still have not gave me credit for the phone and they received already by the tracking number. DO not Trust This Company! going to another carrier never again with Boost!

This review is the subjective opinion of the user and not of PhoneDog.com

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