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We moved in July 2013 and had our service with AT&T transferred. I asked that the number be unlisted and not given out when the old number was called, and the CSR told me she would do that. A week later, I tried our old number and was promptly given the new number. After demanding a new number again, with the recording that the new number was not being given out, they got it right. They sent their technician out to do whatever it was he did, and we were told we HAD to get a new modem (although ours worked perfectly fine). I told them no, we didn't need one and was told it was policy (for a price of $200). I immediately returned it when I found it dumped on the side of our home, using the label AT&T had sent me. The next month, I was being billed for well over $200 for internet service and phone only. I called and they said they never received the modem back, and I told them oh, yes you did. Long story short, I have spent well over 15 hours on the phone with AT&T trying to resolve all the issues (my bill was to be $69.95 a month, yet each month my bill was for at least $130.00.) One CSR told me they had to cut certain aspects of my service, limiting how many minutes I had to make/receive calls (the vast majority being to AT&T) and they had to lower my internet speed (oh, you won't notice it. Yes, I did.) After 8 months of this, I switched to another company. Even when I cancelled my service with AT&T, they told me I had to call them back but couldn't quite explain why. If I could rate this company any lower than a 1, I would. Even after more than 15 hours on the phone with them, they never did get it right.

while dumping acid on myself... gauging my own eyes out... than have ANYTHING to do with this company EVER again. EVER.

I've lived in thirteen different states and four countries and deal with a number of phone companies. There is nothing good for me to say about AT&T Corp. in general or specifically with their telephone service or Internet service. We've been a customer this time since July 2011 and from the outset it has been a nightmare. Worse yet, when you call no one can help you. Customer Service Reps are limited in their ability and their authority and supervisors are never available. They tell you a supervisor will get back to you but they never do. When they give you a phone number to call for assistance, mysteriously the phone number doesn't work. Online service is no better. We know as we?ve tried both. Our problems with AT&T are ongoing. We live in Mississippi and whenever it rains, there is an awful buzzing on our telephone line in on both incoming and outgoing calls that gets so loud we can't hear anything but the buzzing. Though, we have reported over at least a half a dozen times, and repairmen come out to look at it, and know what the problem is, it has yet to be repaired. Our newest problem is with billing. This past summer we called Customer Service to see why our monthly bill for phone and Internet keeps going up. We were given a new and reduced monthly package rate for both phone and internet to take effect October 2013 and run for twelve months. Funny though how each month we receive a bill that doesn't reflect the new rate. Every month we have to call AT&T to get our bill reduced and no one can tell us why the new rate didn't take effect. We are subject to long hold times and have yet to get this resolved. Each time we called we hoped it was the last call, but it wasn?t. Our last bill of January 2014 still didn't reflect the new rate. In an act of desperation, we filed complaints with the State Utility Commission, the FCC, the TX AT&T Corp. Office and our federal government reps. Today, a contact in the Escalation Depart called us. Imagine, in order to get attention to our ongoing complaints we had to file a formal complaint. Nice, huh? A word of advice: if you can go with another phone and internet provider other than with AT&T, go with the other option. We used AT&T for years in CA and Co for long distance service without issue. However, as a local telephone and internet provider, they have a lot to learn about providing proper service and customer service. Our internet goes in and out and is not as fast and reliable as the service we had for four years with Qwest in MN. We once had Yahoo before AT&T acquired them and they were so much better. Pros: It exists. Nothing else good to say about it. Cons: Inept/ No Customer Service. Fraudelent practices. Too big of company that cares less about customers.

As a manager working in retail I take pride in customer service and deliver it well. I wish I could say the same for AT&T but I cannot. I purchased a new I purchased a new iPhone 5c and the guy helping me was nice but charged me twice for my phone. When I went in 3 days later to get my refund I was told i needed to go to the bank and ask them to wipe the charge. (Um yeah that sounds like it would work!) I just love it how a screw up on their end turned into my problem to fix. With my family plan they get $300 per month in payments from us and yet I wasn't offered jack shit for my time driving there or any compensation. It was only a amount of $110 dollars and you would of thought I was stealing money from them the way they acted. I kept getting told theres nothing we can do. Um I'm sorry but you work in customer service and you're a manager and there's nothing you can do?!? Really?!? Even working at a golf coarse in high school I was able to refund money within a few minutes. Then after going to the bank which was closed on mlk day I called the manager and she told me (Anita) in Fort Collins that shed call there billing and find out if the charges went through (it was subtracted from my available balance) she then said she'd call me back which never happened!!! Now I'm waiting for the charge to not say pending before they refund me. Really AT&T?!?! I wasn't offered the a mount subtracted from my bill or even a sorry... You guys really need to work on customer service I would never treat a customer that way and I wasn't even being rude until I was offered nothing!!!