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I originally had the 10GB plan stating that my bill will be the same price had issues with them for 3 months and then they decided to tell me that I was not suppose to get that an and they lowered me down to 6 to keep my bill going going to 195! I think it's bull shit that they make one promise and then charge me more and change it again

As a long time user of the major phone services (Bell South and now att) I have become more and more disgusted and angry at the way they rip people off. They call and offer you new services and promise that it will save you money yet they leave out all the costs (ring-master, voice mail) to continue with the same services that you are currently using. My recent experience in switching to uverse for a business phone has been the worst so far. This time they succeeded in changing my internet to uverse but continued billing me for dsl and never put my phone line under the plan it was supposed to be on. uverse is billed seperately and was correct from the beginning but the phone line has been incorrect since I changed in october until now. Not only that but they charged my debit card $268.74 when they were supposed to charge it $54.99, then they hung up on me before I saw the charge. They lie, cheat and steal from their customers. If you can avoid them, DO SO!

spoke with the manager named sam today and he was so rude. did not even car to let me go as a costumer over stupid fees that can be waived blehhhh so gross.. DO NOT USE THEM

I asked to speak to a supervisor (the person who I was talking to was fairly nice and polite)to resolve an issue over late payment fee. The floor supervisor obviously needed some training as how to deal with unsatisfied customer (- I thought the first guy handled it much more professionally). The floor supervisor just started rambling on and lecturing me on the phone; I kept trying to interject to say something but he would just not hear me and continued talking. It was really funny/laughable, if I wasn?t so frustrated , how he just kept talking and ignored my attempts to stop him to say something. I thought it would be rude to hang up- so I just shouted louder to get his attention just to tell him that I had had enough and wanted to hang up- and said thank you. He had the audacity to ask me if there were any other concerns that I had? I just said that I had many concerns (one of them being how AT&T could have such a person as a supervisor to deal with its unsatisfied customers) but that I didn?t think he was the person I wanted to continue speaking to. AT&T, I strongly recommend you spend some of the huge profit you make, (including unfair charges you burden your customers with) to provide professional customer training to your staff and supervisors? In the long run, arrogance in service to customers will not be a good promotion for any company, even if it is AT&T.