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On February 18th I called AT&T to get wireless internet for my house, when speaking to the sales representative over the phone she offered me a deal for U-verse as well. They were giving 3 months of free premium channels but after 3 months I would have to pay the full price .Before purchasing the deal I repeatedly asked and verified that I would not have a contract with the U-verse plan but I that I would have a contract with my Internet plan. I once again verified the information that I could cancel my U-verse plan without being penalized with an early termination fee and the sales representative reassured me I could cancel the U-verse at any time without having a contract and without being charged for a termination fee as long as I kept my Internet services on for one year. So about a month ago I called AT&T and asked to cancel my plan with U-verse, the AT&T representative then informed me I had a contract with U-verse and if I cancelled I would have to pay a termination fee. I knew what I had spoken about with the woman I initially agreed to purchase the deal with and it was the complete opposite of what this representative was telling me, so I asked for a supervisor. The supervisor got on the phone and told me that I was right I did not have a contract with U-verse and at the time I wanted faster internet so the supervisor sold me the plan for a faster service and cancelled my U-verse plan. I called today to inform them my credit card was lost and I asked for the representative to review my bill, she stated I still had U-verse so I asked to cancel it and informed them of the previous situation I had, it then escalated to management. The manager gets on the phone 30 minutes later and is not cooperative at all. I begged for them to listen to the call and get back to me to verify what was said, and the manager tells me not all the calls are recorded and he can't pull up my call. He refused to help me or remove the unauthorized charges they put on my account. I was scammed and lied to.

My grandma has been an att customers for years. I went into the store off of Ridge rd in Rockwall and bought a brand new lg optimu g on July 9. After paying full price for this phone I also bought a 32$ charger. I hadn't even had the phone for a month and ended up droping it from knee hight. The front screen was cracked and the digitizer wasn't working. When i went up there I was recomended to another person to fix the screen because it was 200$ to replace with the insurance. They said those were my only options. It ended up costing me 200$ to get the screen fixed anyways. I asked them if they had a case for my phone when i purchesed it and they said they didnt have any. I just find it completely ridiculous that they can't help me at all after the crazy amount of money I spent on the day of the purchase. You would think they would be more willing to help me and work with me via the circumstances. I will never recomend att to anyone i know or meet.

I have recently handed my old number to my son and have gotten a new number for myself. The experience that I encountered is simply indescribable by words due to how horrific it was. Coherency is one attribute that every single ATT employee lacks due to their small mental capacity. They refuse to cooperate with all forms of speech involving normal talking, yelling, or even listening. My son has retained his unlimited data plan since I bought him his first iPhone and due to the fact that ATT no longer offers unlimited data, this plan has stayed in our possession. His old number had this plan, and ATT simply refuses to transfer the plan to his new number, or in other words, my old number. The task is very simple; however, the unprofessional work habits of ATT make this process nearly impossible and my frustration and irritation towards this idiotic company continues to grow. I purchases his new phone with the belief of the number and plan transferring easily but unfortunately this was not the case. ATT can easily be juxtaposed to a mafia whereas once an individual enters, they cannot leave. Instead of informing me with this information PRIOR to the purchase, they decide to let me know after the phone is already bought. These tactics used by ATT literally tricks customers into signing the two- year contracts and being stuck with them. There is no way out and a simple way to get pulled in. Specifically, I am very dissatisfied with Ryan W. Thompson who is the assistant store manager at 895 Foothill Blvd, Suite D, La Canada, Ca 91011. He is absolutely rude and has no reason for negotiation what so ever. My level of anger wishes this employee to get fired and hopefully ATT can teach itself a crucial lesson in not throwing customers into a whirling abyss with no way out. My name is Marina and if ATT thinks that I will stop here, I am dearly sorry. I will continue my persistence and dedication in achieving my goal. ATT is horrible and I should have NEVER signed a contract with these clowns.

In March I was talked into converting my service to a business service at an ATT store. I have always used my phone for my business, he made it sound like a good idea. So I said sure. The beginning of an account nightmare. It has taken days of calls and hours of being put on hold to get my account straight. Finally after 3 months it is relatively straight. During the original ATT store visit, ATT purchased back my used phone and gave me a credit of $61 on a card that resembled a credit card. Great. Try and spend it. What they don't tell you is you must go to an ATT store to spend it. So that has taken another 3hr marathon of phone calls, a trip to the store 20 minutes away which was packed and I didn't have an hour to stand and wait so I left. Figured I come back to the office and purchase something on the ATT site, I was told when I got the card I could do that. NOT. No can do. ATT just doesn't have their crap together. The people at their stores tell you anything to get you into the contract and sign on the dotted line. If you are thinking of using them run!!!! This afternoon I got angry enough to say OK, cancel my contract. Sure says ATT Supervisor Eric Wirzberg, here are the fees on our 54 business lines: $727 and the ATT supervisor Eric Wirzberg actually smirked on the phone at me when he told me. CUSTOMER SERVICE SINKS! They take your money and give you crappy service. The review should really read ZERO.