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I recently purchased a refurbished phone through Tello. The phone they sent me is not in working condition, despite their website claiming most refurbished phones are like new in quality. The screen is poorly attached to the phone, the touch screen malfunctions, and the keyboard glitches regularly. I contacted customer support to receive a new phone under their 30 day return policy and was told it could take up to TWO WEEKS from shipping them the phone for the issue to be resolved. I found this ridiculous as I need a phone for work and the error is on Tello's part. I asked what shipping level they use and they said Standard USPS. After explaining my situation I requested expedited service, and they simply refused saying it is not without their ability to do so. No attempts to work with me, no clarification of their timeline or how this process could be sped up. The even bigger laugh is that they sent the phone to me in just a few business days! But they're apparently incapable of addressing the issue the other way around. Horrible customer service, horrible phone, and horrible experience.

When RingPlus went down I did a lot of research and settled on Tello. We have two cell phones on plans and one on pay-as-you-go. The plans are well tailored to our usage needs and the pay-as-you-go option lets us have an emergency back-up cell sitting right next to our Ooma voip landline phone for when the power goes out. I always like to have a back-up for my back-up. Since the pay-as-you-go deposit never expires (so long as you make at least one call every six months) my $10 deposit will keep that phone alive for years. Good international calling rates and 24/7 customer service don't hurt either.

I came to Tello from different accounts I had on PagePlus Cellular and FreedomPop. The customer service is so much better with Tello. Agents at PagePlus are intractable if they decide you are incorrect. A good service person listens, and even if he/she believes you are in error, is willing to compromise to keep your business. Those at FreedomPop are so stupid and poorly trained, you'd think they were lobotomized patients rounded up from a burned down home for the insane. Phone service is also better than with FreedomPop, even though both are MVNOs that use the Sprint network--at FreedomPop, I often had to dial at least twice to complete a call, and the other party often couldn't hear me well, or would complain that there was an echo on the line. So far call quality is comparable with PagePlus, which uses the Verizon network (arguably the best network, but also the most expensive by far). Also, if you want to speakt to an agent at FreedomPop, (1) you have to pay an extra amount per month(!), and (2) you can only call during business hours--that means if you have a problem at 10PM on a Thursday, or 12 noon on a Saturday, too bad, you have to wait until the next business day! So you could be unable to make or receive a call for nearly 40 hours! Have you ever heard of something so ridiculous? What do you do if you have an emergency, or a vital personal call (birth, death, etc.)? The many different options for plans at Tello also mean that, depending on your needs, you can either save money or only pay a little more than just about any other carrier around (I won't say "every" carrier, since I have only compared as dozen or so). Lastly, you don't have to buy a cell phone from Tello--you can bring any CDMA or many GSM phones, as long as they are not locked, saving you more money. Highly recommended!

I'm super pleased with your CS and is much better than my former carrier. They used service tickets and 3 days to a week later you might get a response. My wife and niece are next to join Tello, I'm the Ginny pig. Your PAY AS YOU GO CREDIT is the main reason I went with Tello. 6 months to use up your minutes or until you run out and then auto top up at $2 for a 5.10,20 and 50 dollar plan. That's unheard of for a small user and why we left Virgin Mobil. Keep up the great work and they say customer service is gone, you just proved the Nay Sayers wrong. Thanks again Bill