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I've had AT&T since 2005 and I've loved the service and the customer service. I have personally never had a problem with them. In fact, in my last conversation with them, the customer service representative took the time out to review my bill with me and see where I could actually save some money. If I need to extend the payment out on my bill because I'm short on funds, they willingly extend my dates for me and as long as I keep my promise to pay (or call if I have problems), they have worked with me and kept my phone on.

9-19-14 My family decided to spend $800 dollars on phone upgrades, $160 dollars on upgrade fee's, and sign up with AT&T for 2 more years. In return, AT&T was going to kick me off my mobile share plan and increase my bill $100 dollars a month! Why would anybody do that? That's crazy! Nope! Forget the phone upgrades and forget AT&T. Hello Verizon! 9-29-14 update. Tried to take the phones back on Saturday. But AT&T people can't do it unless they deactivate our current phones, activate the new phones (which we are returning), then deactivate them and reactivate our original phones. What! Come on! Hey Sprint has an unlimited data plan! See you there. 10-6-14 update. Iola called me from AT&T's escalation dept. She wanted to know why on their text survey I gave them such a bad rating. I told her the whole story. She apologized and said that didn't make sense because AT&T wants everyone on the mobile share plan and that she would straighten this all out then call me back. Well that was 12 days ago and no call? AT&Ts customer service sticks too! My son got off my AT&T plan and went to Verizon because he wanted a new phone and we can't obviously do through AT&T. Read this! Verizon gave him $200.00 for his old refurbish I phone 4 and $100.00 Verizon spending money for signing up at $50.00 a month with the the first 6 months waived and paid for by Verizon. Wow! I'm getting on his plan. AT&T is not the place to be!

AT&T Sucks Too because they cannot give service in New York City and AT&T drops phone calls >:O

I've had At&t for many years. I'm still on their unlimited data plan. I moved and it's now been almost 4 months and still no service. My wife is on my plan with limited data so we've racked up a few hundred dollars and HOURS AND HOURS of call to At&t customer service. They hang up on you when they don't know the answers to questions. If it not easy they spend no less than 30min talking to you only to have you speak to a manager for another 30 minutes. They will NEVER call you back even if they say they will. No accountability for their employees. BIG company so they do what they like. If I wasn't on unlimited data and get a good deal for bundle I would have changed service a long time ago. If you're a new customer, DO NOT GO WITH THIS COMPANY.