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just went to At&T from Verizon Should have not switch provider!! For the last month, I don't have no signal in my house and dropped calls . I called AT&T 7+ times and had dropped calls talking with them . They said it was a tower problem and they will fix it and I have the same problem; customer service reps are clueless. I pay $170 a month for SH*T service. I can buy a signal booster for $75 Hell no need to pay more money to get better service i think not they can take there phones back and stick it.. Stay away

AT@T does have a large service area, but it is a very hard company to deal with and they are not honest at all. AT@T is not trustworthy and will cheat you out of every dollar they can. Putting the dishonesty issues aside, Lets look at the throttling issue. I'm hoping the pending lawsuit wins out. Unlimited date is unlimited Secondly, I get a lot of dropped calls. This isn't phone specific since it has happened on all phones I've had from AT@T. Calling customer service takes a long time to get through. There is always a 15/30 minute wait when calling in. The LTE data speeds are fast, and unfortunately, this is probably the best part of AT@T. When my contract is up, I am going back to Verizon.

Can you give less than a star??? April of 2014 AT&T was replacing a defective phone by gifting me a new phone of another kind. At the time they were out of the one I wanted, so I paid the difference for the upgrade to 32GB. I was told that the phone was mine, but as I'm now cancelling my service contract I've found out that they connected the device to my contract and didn't make me aware of this- I was told the phone was mine, nothing about it being tied to a contract. I called today to pay my ETF fee, which took me speaking to 2 csr's and 2 supervisors before they would even take my money, as set up service with another carrier (1/2 the price for more of everything!) and they refuse to unlock my phone. All of the CSRs I spoke with previously this week told me that once I paid it would be unlocked, but omitted the fact that there would be a ridiculous and completely inappropriate wait causing me to be without service. I have now been told by a supervisor, Alex -Employee ID# B7S6G97, that he "Cannot have me on the line contradicting everything he says." after I stated they "are able to alleviate this, but clearly refuse to.", and then rushed me off the phone as though I was now a waste of his valuable time. I will not have an unlock code until 5 days from now, preventing me from using my own phone. This is going to cost me as many days with the new carrier, not to mention the 3 days it took me fighting to get this far. All but the last 2 reps I spoke with were, at least, professional. This is the only positive thing I can say about AT&T in my 2.5 years with their service. My $255.00 ETF fee is paid, I owe them nothing and yet my phone, and therefore service, are hostage to AT&T and their asinine "policies"... this took 5.5 hours over the last 3 days of my time, and this is still unresolved.

I hate how big companies will promise to call back and never do. I fell for it again with AT&T. I have a serious problem and after several hours on the phone AT&T promised a supervisor would call back. Just stupid on my part. I guess my only solution is to terminate my service because they will never fix it.