Verizon Wireless Reviews See All Verizon Wireless News

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Established in 2000, Verizon Wireless is the largest network provider in all of America. Known as the Big Red, Verizon Wireless provides the best coverage for all their users. If they won’t cover you, there’s a big chance that nobody else will. Apart from offering coast-to-coast coverage, Big Red is popular for its consistent speed and uptime reliability. Not to mention, Verizon Wireless offers a wide array of cell phone options to choose from.

Are you considering getting a contract with Verizon Wireless? Check out some of the reviews left by other customers just like you. Read what these people have to say about Big Red and why they would recommend it to other users. With these reviews, you can find out how well Verizon Wireless values its customers.

Do you have your own Verizon Wireless story to share? Send your review and help out other users!

Average user reviews

 

Based on 459 Reviews

Overall
2.4
Service Quality
2.65
Customer Service
2.4
Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Great

Posted on: October 20th, 2007 by John Ambrosia

Verizon is great. I love there selection of phones and there coverage! I would not change for anything. I reccomend them to everyone!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Not recommended

Posted on: October 18th, 2007 by Anonymous

The good: Cool phones.The bad: Extremely expensive, horrible coverage, customer service is maddening. Summary: Long lines at the store and frustrating customer service over the phone- you can never get ahold of a real person. The phones are nice, but the price of plans is high and the coverage is crappy. Very frustrating- I would never recommend Verizon. Period.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
2
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Growing disillusioned

Posted on: October 16th, 2007 by Drew Jones

The good: good call quality, EVDOThe bad: Data plan very expensive, some calls go right to voicemail, crippled phonesSummary: I've been with Verizon first in Connecticut, then Oregon, then Wyoming. As the years have gone by, I've slowly become disillusioned with Verizon. There's been no one problem, but more of a lack of flexibility in their plans and my growing sense of decreasing value.Call quality has always been consistent. Dropped calls are rare, but 1 out of 5 incoming calls goes right to voicemail. Some calls ring once before going to voicemail. When traveling, some text messages can take up to 24 hours to arrive. Rural service has been improving, but still could be better. Inside office buildings reception runs from fine to poor. Their Customer Support is no better or worse than others, and I've not had to wait long for a human being once getting through the touchtone maze. Billing mistakes have been rare, but I've had to keep calling until I got a rep who would correct the mistake. Retail outlets can be hit or miss. Some reps are knowledgable and helpful, others are disinterested, bordering on rude, if you're not signing up for new service. My biggest beef is the cost of the data plans for smartphones. This is one area I really feel ripped off. Sixty dollars for unlimited, forty for a very limited plan, measured in kilobytes. If you go over the limit on the measured plan, it gets expensive very, very quickly. Some months I use very little data, others a tremendous amount, so it's hard to judge what my needs for data are. EVDO broadband access is plenty fast, but not surprisingly is unavailable outside cities. I'd like to see a cheaper data that uses their slower national access which is available everywhere.I dislike Verizon's habit of crippling smartphone features, especially using the phone as a laptop modem, ie, bluetooth dial-up networking. Paying $60 a month for unlimited data and no DUN really irritates. To my knowledge, Verizon does not carry any WiFi-enabled phones, which disappoints.Their voice plans don't offer anything unique or compelling: no rollover minutes, no My Circle, etc. The plans are standard issue, and again a little pricey. Verizon reminds me of the old Ma Bell (well, it was a Baby Bell): rather arrogant, impersonal, and offering dull products at its convenience. Because it's so large and has so many corporate clients, Verizon just doesn't have to worry about the consumer business beyond marketing. Other providers in my area are now offering plans and products comparable To Verizon's but with more flexibility and lower costs. I'm ready to jump ship and take my chances elsewhere.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
4
Overall:
3
Overall:
Review Rating: 
0

Would Recommend to a friend.

verizon signal

Posted on: October 15th, 2007 by pavan Reddy

The good: goodThe bad: week signal and dropped callsSummary: verizon wireless signal is not good here in VA as in CA Or NV. Many dropped calls and low signal in most of the places.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

I love them!

Posted on: September 30th, 2007 by John Ambrosia

The good: Everything you could imagineThe bad: nothingSummary: I love them! Would not change at all. I reccomend them to EVERYONE who needs a new phone comany. Thanks Verizon!!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
4
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Drop in Service

Posted on: September 30th, 2007 by Tim O'Brien

The good: The Company has been wonderful to deal with. Customer service has always been great.The bad: Unexpected signal lose in our home area.Summary: We have had the service for 4 years and in that time Verizon was great to deal with. The problem started about six months ago. We stopped getting a signal at our house and with being within 1.5 miles of three towers. It was disappointing since we were considering dropping the land line. Verizon's best excuse was that the vegetation was blocking the signal even though we were in the same house and there was less vegetation due to new construction. Looking for a new carrier.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

After 7 years of service, I give up!

Posted on: September 27th, 2007 by Anonymous

The good: NoneThe bad: Trouble with family plans, errs in bills, added unwanted features, problem with Razor phone, Bad reception, etc. universities.Summary: We have had nothing but problems with Verizon/family plan that includes 4 phones. Whether you go to the Verizon store or call, you can expect to spend atleast an hour talking to representatives. We have had errs in our bills. When we are warranted a refund, it takes 3 months to get the check in the mail. What if we took 3 months to pay the bill? Unwanted features are added to our phones everytime one of us gets a new phone. I was told that my Razor phone probably has water issues because I took it out in the extreme heat. We live in the St. Louis area, summers are hot but I would expect that my phone could make it thru it. Our son goes to University of Oklahoma, we were told his phone would get reception. After a year of problems, today I was told that we will be able to get out of the contract because of the lack of reception. Which is great except that the other 3 of us are still locked in. It's just problems after problems. I was stunned to see that this company is the hightest rated! I sent out e-mails to family and friends. ATT won with glowing reports.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

My 2nd worst experience to date (1st is w/ Sprint)

Posted on: September 22nd, 2007 by Felicia Hale

The good: technical supportThe bad: dropped calls, delayed billingSummary: In my profession, I need as much reliability as possible and Verizon Wireless seemed to have what I needed so I chose them. They have something called "delayed billing" which almost every carrier has but VZW's is different because these incurred charges can take up to 90 days to come through (and for me they were billed simultaneously) which ended up in a LOT of surprise bills (one totaled $667.82). Another issue that I've had w/ VZW was dropped calls. At first, I explored every variable to this problem that I could think of (incl. changing phones a few times and adding a reception booster), and, after eliminating them, I still had too many dropped calls. Needless to say, I began feeling bamboozled by paying for these flaws (literally) so I decided to "fire" them. One of the best decisions I've ever made.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
4
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Not what the once were

Posted on: September 10th, 2007 by David Meeks

The good: Good tech support.Helpful service reps when you can get through the menu from hell.The bad: Dropped calls,dropped calls and more dropped calls.Summary: Verizon used to be the VERY BEST of the national carriers.Good service,Good signal strenght,good phones.I drive nationwide,so a good connection is important.4 years ago I almost never dropped a call even in remote locations.Now I can't get in a complete conversation, even in the largest cities.Like most big companies they don't care about their customers or the service they provide."The Network,"is not what it once was.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
2
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

RIDING ON OLD TIMES - NOT TRUE in 2007

Posted on: September 5th, 2007 by sam gray

The good: It's an AVERAGE company with HIGH costs. Advertizing it as "the network'"is great marketing to cover up what is going on. I trusted old news, the CONSUMER REPORT ARTICLE 2005 but it's not accurate in 2007. Every store gave a different explanation to problems, finally one manager in Florida told the truth. Verizon is taking down towers. Result is in some areas no COMMUNICATION FOR MORE THAN A DAY! 288, selection 2 never worked. Pro? Average now, high prices.The bad: Half and half service, dropped calls even in cities, takes an average of 3 tries to complete a call. Sells MEDIOCRE phones as "excellent yet phone on display is 5 models behind in quality so beware of store info. EX: Poor technology, poor battery, impossible to text at nite, turns dark so can't see letters, promotions exagerated, ie, free pictures but really 25 cents each, etc. etc.Technician called my phone "a piece of junk' - manager eager to exchange it but could not improve the service.VerizSummary: Shop around and don't believe the adds.And don;t believe the Verizon of 2 years ago works in 2007.The current one is riding on OLD reputation and will be mediocre for 2 or 4 more years - towers being rebuilt.Shop elsewhere unless it's the only phone you can get and then try pay-as-you-go along with a phone card.Will cost much less and get better service. Wish I had known. Expensive experience!

This review is the subjective opinion of the user and not of PhoneDog.com

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