Verizon Wireless Reviews See All Verizon Wireless News

The good: I can't find any. The bad: I've contacted customer service and technical support on and off for years. They always promise that service will get better in this area. It never does. They've even used cheap tactics, like having hidden antennae near the store in the mall, but when you get outside there's no service. Summary: I've read this company has upgraded it's coverage in other states, especially Georgia, but here in NC it is not good, and customer service just lies and lies to get you to continue with them. The promise of better service never materializes and then they blame the towns for not approving antennae.

The good: excellent service, customer service (both in store and phone)is excellent and reliable phones.The bad: noneSummary: I would recommend Verizon Wireless over AT&T (Cingular) and Sprint. I have service where these other providers have none and both in store customer service and 800-customer service handles problems right the first time. As I told one AT&T customer service recently (as I have them for my home phone service, ISP and satellite service) as she tried to convince me to switch, you folks may have more towers here in CT, but I have service where you folks don't have service and am treated like a valued customer.

The good: Phone Works very well, WAS able to send picture (or video) messages via emailThe bad: Could not implement a text message whitelist or blacklist to block out spam, elected to shut the feature off. Stuck in a 2 year contract.Summary: If you want to get a phone for more than a phone (i.e, sending text and/or picture messages), I cannot currently recommend Verizon. I started to received spam on my phone. I looked through my account settings on-line and talked to customer service. The only two options I had for sending/receiving messages was ON or OFF. Because I hate spam with a passion, and refuse to pay to receive spam, I had it turned OFF.When my contract is up for renewal, I am thinking of taking my phone number elsewhere.

The good: They offer many plans to fit your daily life. Verizon also offers many services, such as internet,text messaging, video and music downloads, ringtones, games, and much more now that they have Vcast and mobile TV. Call quality is good mostly everywere. Customer service can be good at times, but depends.The bad: I get about 10 or less dropped calls about every month, and call quality drops sometimes. All their services are expensive, such as the VCast pack, which is about $15 a month, plus music and video downloading fees (another plan is $3 dollars a day, plus fees). Text messaging is about $5 dollars a month too, and internet is another $5 dollars. Most of their ringtones and games are too overvalued and you are better off downloading them off the internet to your phone. When I visited customer seSummary: Verizon is a good phone company. They offer many services, but they are all too expensive. This company is recommended for bussiness men/women, and big families. But if you are a big texter, talker, gamer, or whatever, you are better off with helio, sprint, or other companies that offer similar services. Overall, if you want to use this company, you have to keep your plan simple if you don't want to spend over $80 dollars.