Verizon Wireless Reviews See All Verizon Wireless News

The good: Helpful customer service and very reliable phone.The bad: Verizon blocks a lot of the Razr's features (transferring photos to/from your phone requires the purchase of separate software). Also, their plans are quite limited. Summary: I bought a Motorola razr 3vm about 2 years ago through amazon.com and the phone is great. The only problem I've had in that time was a sudden loss of service, but a quick call to Verizon customer service informed me that a simple restart was all that was needed (I had almost never turned it off before then and apparently that can lead to an unhappy phone). Now keeping in mind that this was my only contact with customer service over the phone (I guess that's a good thing), I found them friendly and helpful. I wasn't overly impressed with the service in the store.The reception isn't as reliable as my previous phone/carrier (Virgin Mobile), but it's never been a problem. Some of my calls are dropped and reception can definitely cut out, but it's usually in an area that I'd expect it (basement of a 7 story building, ect). Unfortunately, this carrier is no longer the best deal for me (my friends have switched to US Cellular - making the verizon's IN feature pointless), but I would have liked to stay with Verizon had they offered a more flexible plan menu. Overall, this has been a positive experience.

The good: -Good about correcting their mistakes on ur bill, gives u credit back.-Makes few to no mistakes-Excellent customer service, problem solved first call all the time, short wait time for a Customer Service Rep-Excellent coverage, I have been too many states outside of WI to know.-Wide variety of phones, and plans-Love the 30 day free trial for Verizon, they pay for everything except the taxes-Dropped calls- A dropped call is like a needle (dropped calls being the needle in aThe bad: NoneSummary: I have been with Verizon going on 5 years now, they have always answered my questions and solved problems first call all the time. They are exceptional about fixing their mistakes. Summer of 2004 Verizon mistakingly thought I was cancelling my service with them and i told them I wasn't. For that mistake, they had paid for 4 months of cell phone bills ranging from $80-100, now that was pretty sweet. Their coverage is amazing, I've never had a dropped call, and never had trouble making a call in the rare fact I was in a roaming area. If you choose Verizon Wireless, u'll never want to switch again, GUARNTEED!

The good: Anytime after 8:00, payback for dropped calls, more minutes for less moneyThe bad: Couldn't use phones in our house, dropped calls, roaming in my citySummary: I received Alltel after they took over Cellular One. I was grandfathered my after 8 anytime and promised better service. When we got new phones (LG) we were told they were the number 1 phone. Service was great for about 2 weeks (wow). Then it all went to hell. Dropped calls all the time, suddenly we couldn't use the phones in our house. When I call CS they told me it was my house causing the problem and they wouldn't do anything about it. I told them that my Nokia's worked fine and my wife's Motorola worked fine and the LG's worked for about 2 weeks. Still they said it was our house. Once a friend and I were outside of town both of us using our Alltel phones, he was roaming and I wasn't, sitting 3 feet apart. I was told they used other provider's towers but when I was trying to use mine when a Verizon friend would be using their's, I would lose my call and they wouldn't. We rode out our contract while I had to continue sitting on my front steps to make calls (imagine this in the winter). I found out that I could get a discount through my new job with Verizon so I decided it was time to change. We got LG phones and ported our numbers. I have only lost 1 call with Verizon in the 4 months I've had them. I paid my next Alltel bill and thought I was done. I kept getting bills from Alltel. I talked with 5 people over a period of 2 months who told me I owed nothing and they would fix it stating that there was a porting problem with my wife's number even though her calls were showing up in the Verizon system. While I was talking to a 6th person on my home phone who claimed I still owed for my final month, another person called on my cell and he appologized to me for losing my call while i was on hold (which happened many times while I was trying to resolve this issue). Then I told the guy on my home phone what he said and I was told he was wrong and I still owed over $160. I asked how I could owe $160 for my last month when my bill was only $89. He said they were late fees and over the limit charges. We only averaged 400 anytime minutes for a 1000 minute plan. Something that was supposed to be corrected right off the bat. No one knew why we were flipped over to a lesser plan which caused these charges. He also stated that none of the reps were authorized to remove those charges and the system would put me back in. He got the charge down to $102 but I was still miffed about being charged more than a month's bill for only using our phones for 2 weeks after the last bill was paid. I called again a few days later and talked to another rep and she told me she was in a high position for fixing these kind of problems. She reduced my bill to $69 and I agreed in order to rid myself of the constant harassment of getting prerecorded messages on my cell saying I still owed money. This lasted a little over a month when I started getting the calls again at 2 per day. They wanted the rest of the money. I called again and while on hold with the rep, I was cut off again

The good: Sometimes good receptionThe bad: Mostly everything elseSummary: We have had Verizon for 13 years and they have been good to us. One of our phones broke and Verizon would not replace it without a new cnontract. We have moved recently and there is less bars and more dropped calls. I have one of there oldest phones and still, they will not replace it? Finally going to Alltel. I know I used to rate them good on this site, but not any more!