Verizon Wireless Reviews See All Verizon Wireless News

The good: When using service in their coverage area and no towers are down, service is greatThe bad: Absolutely limited coverage area!! Cheap pay as you go phones have more service area!!!Summary: Over priced, overrated, too many dead zones to list, don't get what they advertised as far as coverage area!

The good: Great phones, and great service.The bad: The cell phones are a little bit on the expensive side, unless you get an upgrade or buy it with a contract.Summary: I've had this service since october of '07.I had bought the enV with my two year contract, and I love it.Now, however it is june of '08 and I feel it is time to upgrade.I am going to purchase the samsung glyde very soon.I get service pretty much everywhere, including my beach house in angola.I have family that has sprint, and they don't get very good service, they also rome alot.I have had blue wireless, and cingular in the past, and so far verizon is my by far favorite.I would deffinitly reccomend verizon wireless to anyone who wants a great phone selection, and awesome service.

The good: Great looking phones. The EnV is a cool device.The bad: -Bad reception where other companies phones flourish.-Customer service was unhelpful, rude and lied to me just to sell me a phone.Summary: Unable to get service just 50 miles south of Abilene, I went to a Verizon store to discuss a fix.The sales associate told me I needed to get an analogue phone to get service. Yet, since analogue was going away in the next couple of months I didn't need a two-year contract."Don't worry about it." he says. Just come in and we'll take care of it and you won't have to pay early termination, yadda yadda. I believed him, so I bought the phone AND another line to get service where I couldn't before.I go in to terminate the service and change my plan and what happens? Since those terms weren't "In the Notes", they couldn't terminate the plan without an early termination fee.The sales rep ALL but called me a liar and now I'm stuck with a phone line I don't use and their is "nothing" they can do.Poor phone service, extremely poor customer service at the store level. I called into Customer service, explained my situation to the only nice guy that sounded like Fez from the 70's show and he went to talk to his manager. The verdict? they basically said it was my word against his...and I can understand that...if it were a COURT OF LAW. This is a multi-billion dollar franchise that takes a lying sales clerk's arrogant words over an honest customer trying to take the right steps to resolve an issue. I've had issues with their employees before at other stores, but I chalked it up as someone having a bad day; which is something I do as a person, yet shouldn't have to do as a customer in the first place. I was absolutely appalled by the lack of decency a person could have in this situation...and then have the COMPANY back that indecency up? Utterly amazing! I literally couldn't believe what had just transpired. I've been with them for almost 10 years! THAT was an ender!I terminated my service...late fees and all.

The good: Never had a problem before moving to Fort BraggThe bad: Service is horrible where I'm at nowSummary: I recommended Verizon to all my friends before a year ago when I moved to Fort Bragg. EVERYWHERE I went, I always had at least decent service sometimes in places where many of friends would get no reception. Since getting here though, my phone is basically worthless at work. I get service in one spot in my office. I will come in in the morning with a fully charged phone and it is dead by noon because it is searching for a signal the whole time. It's not my phone because it can go the whole weekend without going on the charger. I'm switching to AT&T in Sept when my contract expires just so I can get reception at work.