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Verizon Wireless Reviews See All Verizon Wireless News

Use PhoneDog to compare Verizon Wireless cell phones and plans. With our impressive lineup, you'll find the best Verizon Wireless cell phone plan or phone to fit your needs! We also provide the latest reviews on Verizon Wireless, America's #1 wireless provider.

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Established in 2000, Verizon Wireless is the largest network provider in all of America. Known as the Big Red, Verizon Wireless provides the best coverage for all their users. If they won’t cover you, there’s a big chance that nobody else will. Apart from offering coast-to-coast coverage, Big Red is popular for its consistent speed and uptime reliability. Not to mention, Verizon Wireless offers a wide array of cell phone options to choose from.

Are you considering getting a contract with Verizon Wireless? Check out some of the reviews left by other customers just like you. Read what these people have to say about Big Red and why they would recommend it to other users. With these reviews, you can find out how well Verizon Wireless values its customers.

Do you have your own Verizon Wireless story to share? Send your review and help out other users!

Average user reviews

 

Based on 459 Reviews

Overall
2.4
Service Quality
2.65
Customer Service
2.4
Service Quality:
3
Customer Service:
2
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

greediest phone company

Posted on: May 23rd, 2007 by jean placide

The good: good call quality.The bad: priciest phone service.Summary: I chose verizon partly because they were comparable, in prices ,to the other phone companies.since then,they dropped canada in their coverage.they charge $175.00 termination fee for eah phone on a family plan of three phones which they never mentioned before signing a contract.they claim that one contract on family plan of three phones amounts to three separate contracts.This seems to be a trend with VERIZON.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

great service

Posted on: May 19th, 2007 by Charles Garner

The good: Great price and amazing customer care!The bad: NoneSummary: I recently switched from Sprint to verizon in jan of 07. Verizon is way ahead of the game than sprint. I tell all my friends to come to verizon, and most of them do!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Not a happy customer

Posted on: May 4th, 2007 by Michelle Gregory

The good: They give a $9.00 discount a month for my employer.The bad: Dropped calls, dropped calls, dropped calls.Summary: My husband drives to Vegas from CA every two days for work. He has a great signal and his calls drop all the time no matter who he calls. I used to have a small signal from the house, but now I can't make a call from my home. Not too convenient! My husband had Sprint before we were married and he says that he never had this many dropped calls. Customer service says that even though our phones are only one year old they are too old..but they won't give us a deal on new phones unless we sign up for another two year contract. We aren't happy enough to renew a contract when we don't know if new phones will really solve the problem.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Verizon store in littleton, MA 5stars!!

Posted on: May 3rd, 2007 by P. Dougall

The good: The staff are not on commision and treat you like a human being. Very helpful, very friendlyThe bad: Can't think of any!Summary: This store has customer service that is second to none. They made buying a phone a pleasant experience. Because they are not on commision, you get the phone YOU WANT..not what they want you to have. 10 out of 10 !

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
3
Overall:
3
Overall:
Review Rating: 
0

Would Recommend to a friend.

No Problems, except Price!

Posted on: May 1st, 2007 by Cori Smith

The good: Good service, no dropped calls.The bad: Just too darn costlySummary: Was stuck with Verizon, not that I'm dissatisfied with their service, since before I did not want to get a new cell number, but ever since they allowed the switching of numbers, I'm really contemplating it. I can go to US Cellular, and with their Call Me unlimited minutes, I can cut my bill from $80/month to $40/month...that's significant!! But....is US Cellular reliable...I'm worried!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Great Cell phone service

Posted on: April 25th, 2007 by Duane I

The good: very few droped calls, good price, great service.The bad: Make sure you don't go over your minutes, it is expensive. Summary: No problems. Exchanged old phone with new Rzar phone for no money. I've been with Verizon since they bought out 360 here in Las Vegas

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
3
Overall:
3
Overall:
Review Rating: 
0

Would Recommend to a friend.

Excellent online/phone customer service, stay away from the stores

Posted on: April 2nd, 2007 by R. Gooch

The good: Good coverage everywhere I go.Good customer service/support on the phoneNew Every 2, better pricing then new customersThe bad: Horrible in store customer service. Data plans are expensive.No Family text plansSummary: I currently have a 5 line family plan and have been with Verizon since day 1 and was with Airtouch before that. The coverage has always been good where ever I have traveled.Verizon gives you either $50 or $100 off the new customer price on a new phone at the end of a two year contract when you renew for another two years.Whatever you do, try to do all feature/plan changes and phone upgrades online or through call in customer service. I have found that the customer service reps on the phone are pleasant and will go the extra mile to take care of you. If you upgrade on-line the rebates are instant and shipping is free.The only reason to go into a store is to look at phone in person. I have found, without exception, dealing with the Verizon corporate store employees to be frustratingly. They are arrogant, condescending, and will lie to you if they think you don't know what you are doing.Their data plans are expensive and that likely will not change as they cater to business and don't have much excess capacity.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Full of it

Posted on: March 30th, 2007 by Anonymous

The good: Cool phonesThe bad: We have to pay close attention to our bill. One time they over charged us $400.00 and had to re-credit it. It was a hassle just getting them to do that. Minutes are booboo compared to other companies. I really think Verizon needs to change their act before people catch on and change to its competitor.They say it has the best coverage plan, but I have always had an experience with drop calls. I can't even go down the street with out it dropping or taking forever to connect. Summary: They are going down hill, to bad I'm stuck in a contract. But in 7 months I'm out!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Frustrated with Data Charges

Posted on: February 28th, 2007 by James S

With three children using phones - getting the right text message plan is a moving target. We seem to be in reaction mode rather than getting a text message from our provider warning of a potential over plan month. A simple software modification could do this.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Recommend to a friend.

Cell Service A+ Customer Service F

Posted on: February 25th, 2007 by Alicia Fig

The good: Great service/signal. I was in hudson valley ny and the only one of my friends to get a good signal anywhere and everywhere.The bad: In-store customer service stinks to no end. They have no clue about anything. Summary: I moved from Hudson Valley ny and was told that I would have to pay $30 and renew my contract for 2 more years to get a local western pa number. I chose not to. I had my phone stolen and over $200+ in charges appear. I went to the verizon store and told the person my phone was stolen and I needed a new one asap. She told me she couldnt sell me one because I had a "new every two" and that time was not up. I told her I wanted to pay CASH and she said she couldnt do it. I later find out that she never selected on the computer screen that my phone was stolen. The next month when I got my bill and saw the disgusting amount of downloads, I called and asked them why it wasnt reversed since I reported it stolen. They said they couldnt do that and that it was never reported stolen and a new phone was not bought until several days later! I told them I had a full time job and couldnt make it to the stores for a day or two. They asked me "how come I didnt call" (my phone was stolen!) I was charged incredible amounts months after the fact for over usuage charges because I never powered on/off my phone and it didnt know what was the best tower to use... The worst customer service in the world!

This review is the subjective opinion of the user and not of PhoneDog.com

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