Cricket Wireless Reviews See All Cricket Wireless News

Company Overview: Cricket Wireless a subsidiary of AT&T Mobility. Cricket is headquartered in Atlanta, GA.

Technology Used: Cricket operates a GSM network that is owned by AT&T.

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Average user reviews

 

Based on 194 Reviews

Overall
2.1
Service Quality
2.05
Customer Service
1.8
Service Quality:
1
Customer Service:
2
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

worst company ever

Posted on: June 6th, 2012 by Alex Naze'salya Vega

this was the worst wireless company ever. my mother bought me this phone and after two or three days the phone started to act up. my mother pays the phone bill and i can honestly say that her money is wasted on this company.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Rating For cricket

Posted on: June 6th, 2012 by Breanna Ilveme Nicole

I absolutely do not like cricket. I bought a phone on line and when I tried to call to get the phone activated they tried to make me pay a bill of 58.58, when I already payed that bill when ordering my new phone. It took about 30-45 mins to activate my phone and they made me get a new number. I don't understand the process of getting a new phone and having to pay to keep your old number with your new phone. If you are already a cricket customer you shouldn't have to pay to keep your old number if you are already in the computer. I am planning on going with a different network.. maybe SPRINT

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
4
Overall:
3
Overall:
Review Rating: 
0

Would Recommend to a friend.

returned phone after 3 days

Posted on: June 5th, 2012 by Beulah Sipp

I bought a music phone, touch screen. had a hard time with it, hard to turn on, had to go through 2 screens to get icons, took some videos battery died each time. Did not receive correct refund. cricket is not to good too many bad reviews

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

loveeeeee them 9 out of 10

Posted on: May 24th, 2012 by Nikki Hopkins

i have been with cricket since they came to baltimore. i love them i pay 60.00 a month for unlimited everything and my warantee i have had a problem only one time with my phone and thats because i dropped it but i went to my local corporate store and for 20.00 i recieved a brand new phone. the oonly thing i dont like is theyy dont have a phone upgrade you pay flat out the price of the phone. if they fix that and give a discount for phone up grades they would get a perfect 10

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Less then Zero

Posted on: April 19th, 2012 by Shelah Johnson

I keep two Wi-Fi accounts open because I work remote and am often throttled down due to my usage. My Verizon, although expensive, works without fail. My Cricket account on the other hand works 2 days out of 30. I've had a trouble ticket open for more than a week, this came after no less than six support calls. When I followed up on why ticket was not being addressed I was told that I would just have to wait until they get around to it ? no ETA no explanation, no support. When looking at plans or products of any kind, my advice is to look first at their customer service and support process and then work your way up to the product. A poor service is no bargain at any price. When it comes to Cricket ? save your money and opt for quality over cost, if that is not an option look for alternatives. DO NOT SUPPORT BUSINESS ARE NOT COMMITTED TO BUILDING QUAILITY ? you are worth more!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
4
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

Great Unlimited plan at Cricket < vs > AT&T Unlimited Ripoff

Posted on: April 5th, 2012 by Anonymous

Cricket's Unlimited Plan for android phones = is $55.00 a month - Unlike AT&T -there's no contract - unlimited 411 calls, text, talk, internet/data, even calls to BC Canada from So Calif were free !! The coverage is excellent, very rarely drops calls... the customer service is poor via 800=CRICKET-but, go to the Cricket Corporate Retail Store in your area, and the service, knowledge and support is there. There's many Independent Cricket Dealers that aren't going to give that same level of service/support, or who will be able to port your contacts, and solve your issues, like a CricketCorporate Store will. My only gripe is the call quality....accprding to my contacts, the sound of my voice is muffled - but, I think it may be the Samsung Transfix phone, not Cricket's network.I recently bought an AppleS4 Phone and wireless plan from AT&T. .. I wanted better call quality and all that Apple flash. However, the AT&T plan, requires at least $100,00 a mo-and even tho it's named unlimited.. a data pkg, a text pkg, any 411 calls, plus...calls to BC Canada, which requires another pkg, all cost extra and are not all unlmited...except talk. The Apple isnt all that more flash than the Cricket Androids..Plus, immediately, I was pounced on by AT&T to purchase more pkgs, like UVerse...and they actually signed me up without my authorization for a UVerse install, which I had to waste my day cancelling,then the AT&T telemarketing stalker dept began calling my home phone, emailing and BUGGING ME...I had to say NO at least 6 times to pushy marketing tactics... In summary, I'm returning that Apple phone, and cancelling the wireless contract to the invasive, overpriced, mega monster AT&T.. and stick with the small, competetively priced, and better choice, CRICKET WIRELESS, who actually means unlimited, when they say UNLIMITED ! and they don't BUG ME!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

poor servcw all around

Posted on: March 25th, 2012 by Cathy Steichen

its alot of b.s. bought a crecket plan and phone.month phone wold have alot of statc and ,the voce speaker and hearng devce wouldnt work. , went to crcket store,they won't help me. called for help w a clam.. thats not aalable for help ether. they suckThey want more money and to update phon e. they suck all around

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

This is the worst cell phone provider I've ever dealt with

Posted on: March 1st, 2012 by Anonymous

My ZTE phone had problems from the beginning. It took 4 calls to get it activated properly. I've wasted countless minutes trying to get help from their ridiculous excuse for a technical support department, as well as the manufacturer. I even took my phone back to the store from which I purchased it and none of them could fix it. First, the touchscreen stopped responding. The music search was a joke. Then it automatically went into silent mode every time it went into sleep mode, and now it will neither send nor receive texts from anyone, except my phone itself. I am disgusted and frustrated with this sham of a company and would never recommend it to anyone. It truly is a waste of time and your hard-earned money.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
2
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Excellent International Text Messaging Plan!

Posted on: December 14th, 2011 by Anonymous

Cricket has the BEST and unbeatable plan for International text messaging i.e. Free & Unlim International Text Mgs with their $45 & $55 plans. I love their breach payment option of $20 if you can not pay the whole bill on the due date. I have been using their Android M860(HUAWEI)handset for 6months and I am completely satisfying with it. I used other telephone carriers for over 12yrs, but Cricket beats them all. My 10yrs with Sprint was nothing, but HELL FIRE! My bad experiences with Sprint were: No signal inside my house except on the last floor (bed room near the window). Also, Sprint can suspend your service because of $1. Sprint suspended my service even on Christmas Day because of $14 past due, etc. TMobile is the worse of all in the sense that they always over charge customers. They over charged me for $157 and I was on the phone with their customer rep for over 3hrs and they told me that they've fixed it and promised me that it wiill reflect on my next bill, but it never reflected on my bills for 4 months and they later suspended my service because I refused to pay them. AT&T could have been the best in terms of good quality and customer service, but they are TOO expensive. Overall, I will say Cricket has the best equipmen, best plans, and great price, but they need to train their Customer Service Reps most especially at the Cooperate Office in Lanham, MD!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
2
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Cricket Echo Problem

Posted on: October 3rd, 2010 by JESSIE SINGH

Android Phone looks Good, good applications. Have every thing. I have cricket service plan. I have echo problem with this phone. while I talk I can listen back my voice, also its to low volume.rest every thing is okay, wifi, Internet, Maps. GPS. GoodAny one have Idea Whats going wrong??/

This review is the subjective opinion of the user and not of PhoneDog.com

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