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After visiting the cricket store and bieng assured we would get good service at our home ..paid $400 for phones and services..get hone they don't work..wasted 4 hrs with techs trying to get problem fixed.( In with they said 2 to 4 hours..11 hrs later I have to drive to town just to call cricket I am informed we are too far from the tower to get service .speak to a supervisor who refuses to refund our money..seems simple to me we pay for a service and if they can't provide that service give the decent working ppl there money back!! Do not do business with cricket they don't stand behind thier promise!!

I changed my due date the other day after making my monthly payment. I just tried to make a phone call and was unable to because Cricket was charging me an additional $3.34 due to the due date change. If they were going to charge me, they should have told me that when I changed the due date, and they should have requested the payment next month when my auto payment is taken instead of suspending my service without telling me. This is not a good company to do business with. I will be changing my phone service now.

Current AT&T users, we stopped by a Vermont Cricket store to check phones and service plans. We were told by customer service reps that we could get two lines and unlimited data for $80, taxes and fees included. The Service reps told us that Cricket is owned by AT&T and our service would be exactly the same. Made the switch, upon our drive home, approximately 24 miles, we noticed that we had a reduced signal. Tried updating the phones, turned them on and off several times figuring that it just had to lock onto the signal. We arrived home to find no service on either phone. Checked our Microcell, did some research online--Cricket is not the same service, it does not connect with Microcell, Cricket gets reduced cell service priority. Our service reps failed to explain any of these shortcomings and deficiencies. Contacted Cricket the next day via online chat since we still have no service signal. After a 1.5 hours of providing ime's and physical address, rebooting my phone almost ten times, they were moving my service order up to the advance technical support and we should be seeing a fix for this shortly. The next day no word back from Cricket or signal. Drove back to store, en-route my phone blew up with missed calls and text from everyone but Cricket. Store reps said there's nothing they could do about fixing the service or returning the $50 activation and $80 billing. I had to call into Cricket again. Get this, I had to make the call outside of the store because we didn't have service to stay connected. After explaining that this service was not working for us on our Samsung S6 and S7, we would switch back to AT&T or Verizon and we would like to be reimbursed for the activation fees and billing service. Then they asked me for all the same information as the previous day even though they had my previous service order. Did the phone reboot several times and was told again that they would continue to work on it. I explained that this is unsatisfactory and we've already wasted more than 6 hours time and money for a service that was inadequate. They still would not make it right. Went to the AT&T store switched back and had to eat re-activation fees but found a planned that fit our needs better than our previous one. That evening I called Cricket and asked for my charges to be refunded, they refused saying that I cancelled the service and they were still working on it and we should have been patient. After moving up the chain of service managers I got the same reply till one said "dispute it with your credit card company". Thank You Cricket Wireless for making us aware that we live in a time when criminals dont need guns to take your money.

Cricket is by far the worst phone company I have ever been with my service is horrible the phone quality is horrible matter of fact the phone that I have is not even capable of hotspot but it offers hotspot I called Cricket one time for an extension on my bill they charged me $50 and that's not including the bill itself so far it's just been one bad experience with Cricket now I know why they call it cricket if I had to make a recommendation for no contract phone I will go with Boost Mobile my previous carrier because at least they care about their customers that's my experience and this is my first and last time ever getting cricket I much rather be without a phone then go with Cricket