Cricket Wireless Reviews See All Cricket Wireless News

The good: ABSOLUTELY NOTHING GOOD TO SAY. NEW "NATIONWIDE" SERVICE HYPE IS A SCAM. IT IS MERELY A CONGLOMERATION OF SMALLER, MOSTLY POORLY EQUIPPED, INFERIOR COMPANIES THAT ARE HISTORICALLY THE WORST PROVIDERS IN THEIR RESPECTIVE AREAS. The bad: We have kept the data from over 60 people using Cricket. All experienced an intolerable amount of dropped calls...about 35%! When their Cricket phones would not have signals, other people in the same rooms, same buildings had service from other companies. The texts averaged a 7 minute delay. The web access was intolerably slow or inoperative about 50%-75% of the time. CUSTOMER SERVICE WAS WITHOUT A DOUBT THE WORST EVER EXPERIENCED. I AM 62,AND REMEMBER THE HORRORS OF COMPANIES LIKE NEC,HPSummary: Cricket is a poorly run company that has consistently ignored the American consumer. While other companies also use Indian (mostly), Mexican and Phillipines based call centers, Cricket has been shown to pay the lowest scale in those countries, with the weakest requirements and the worst training. Cricket has put people to work with barely 2 hours of training, merely having them read from cue cards and preprinted, useless responses. WANTED TO HAVE REASON TO LIKE CRICKET, BUT IT IS ABSOLUTELY THE WORST COMPANY IN THE PREPAID PHONE MARKET. THEIR CUSTOMER SERVICE IS ALSO THE ABSOLUTE WORST. THEIR PHONES ARE ALSO WITHOUT A DOUBT, THE CHEAPEST MADE, PRONE TO FAIL JUNK ANYONE OFFERS.

The good: Cricket is okay. If you don't want any contract, then it's good. I perfer it b/c it's cheaper than any other phone companies. I get good amount of service, b/c I guess there are a lot of cricket towers in the TX area.. Anyways.. the phones are cheap qualities though. So I perfer to get another phone from another phone company, fully flash it.. then use it.The bad: If you don't pay w/n the day of payment, the next day it charges you $10 fee. Plus the customer service. OMG!! Can't understand them much. I made c.s rep repeat herself three times and still couldn't understand her. I can tell she was getting frustrated, so I just ended the call. I wish I knew what she was saying.. lol.. seriously..Summary: Bad credit=cricketNo contract=cricketBeing cheap=cricketUnlimted text and min=cricket =)

The good: Great coverageThe bad: Phone selectionSummary: I generally don't write reviews, but given all the poor reviews I felt I should say something...I have been a Cricket customer for over 10 years now. In the beginning, the coverage was not great because they were not nationwide at that time and they don't have the greatest selection of phones, but I have always had good experiences with customer service. In the past I've had phones that stopped working or got damaged and they have always taken great care of me. My calls don't drop, I have service everywhere I go, and no problems sending or receiving texts or getting voicemails. I also use my phone a lot and nobody else has unlimited service plans for less than $100 a month. I like the convenience of paying online and if I want to change my plan I can at any time without having to extend a contract. If I were to ever be unhappy with Cricket service I know that I can get a different carrier at any time without having to pay a large fee to get out of a contract with a service provider that doesn't take care of my needs. They say you get what you pay for but I'll take a cheaper bill without a cutting edge phone any day.

The good: Convincing ad blitz in the Chicago areaThe bad: poor to nonexistent service anywhere!Summary: Bought into the ads for Cricket. Thought I would give them a try. OMG! I use my phone for business and rarely get service. The phone doesn't ring because there isn't service and thus I don't even know I got a call or a voice mail because the phone goes into power save mode and basically shuts down! I am the emergency contact number for my grand children and my daughter is going to have to change to a differnet contact person because I hardly ever get service! It is the biggest scam I have ever seen except for Bernie Madoff! The phone is a cheap piece of .... I guess you get what you pay for! I should know better.