Cricket Wireless Reviews See All Cricket Wireless News

The good: inexpensive, uses Verizon Network, nice phonesThe bad: Has blocked messages from the internet from Cherple, Skype, etc. Really bad customer service, not knowledgeable and boardering on nasty.Summary: Cricket, hip, cool, non-functional. What can I say, they want to appeal to the young demographic but do not provide basic functionality. So you think you are getting unlimited SMS, but it is very limited.

The good: great pricenice phonesgood serviceunlimited calling/textgood in store customer serviceThe bad: need less foreign customer service, there hard to understand.insurance not so greatSummary: Cricket is great for people on a budget. It is the best unlimited phone service out there, especially compared to some (Boost Mobile). Love there service and willingness to try to solve your problems. Easily contactable and low monthly bills. You don't have to keep track of minutes, and phone service is pretty good almost anywhere. Phones are a little pricey but you get what you pay for, so the phones are very durable. My 15 yr. old has dropped hers a thousand times and even after 2 years it is still ticking. Great service and Great phones, i would deffinately suggest this service to anyone.

The good: Less expensive and you get what you pay for.The bad: A-ZSummary: Switched from another carrier for the unlimited text for my daughter's birthday. She's a good girl and deserved it. I, however, did not deserve the general pain I must endure for even a scrap of customer service. Try to get a person on the phone with any number listed. Push buttons or don't push buttons you still end up with a automated maze that ends up with an "Aaaauuuugh" and slamming the phone down. I don't WANT to pay extra to pay in cash, check or credit card. Shouldn't HAVE to PAY EXTRA TO PAY THE BILL!! That's all they are interested in: To pay your bill...to buy a phone...to add a line....to select your plan.... Just don't expect anything else. Their phone will be in the Mississippi River by this afternoon. It is worth the extra every month to get an actual person on the phone with a NATIONWIDE COMPANY. Completely uncalled for, inappropriate, and unprofessional. If I could think of anything worse, I'd put it.

The good: Easy to establish service/purchase phone onlineThe bad: Everything else.... LOUSY customer service, CONSTANT BILLING ERRORS, dropped calls, limited calling areas...Summary: Kept Cricket for 1 year despite the fact that I wasted at least 1 hour monthly on phone with customer service. I would get two text bills monthly for varying amounts yet the CSRs who answered my calls could not explain. I'd get texts informming me that my service would be interrupted if I didn't pay my bill yet they'd tell me my account was in good standing when I'd call to follow up. Not only were the CSRs rude, they barely spoke English and you could NEVER get a supervisor. I finally cancelled the service mid-December and went with another carrier.... of course, CRICKET charged my credit card almost $80 on 1/9/09 after my account was closed for nearly a month... oh yeah, and my plan was $35 monthly. Just filed a complaint with BBB in hopes of recovering my cash. They're THIEVES... look elsewhere and save yourself the headaches!