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The good: InexpensiveThe bad: Almost every call experiences poor voice quality and/or dropped call. Very bad customer service.Summary: Actually hard to believe how bad the quality of calls are compared to other cell companies. I made the mistake of porting my T-Mobile number to cricket because of the low price. People on the other end of a call are constantly saying they can't understand me, sounding garbled. And most calls get dropped unless you keep the conversations to a couple of minutes. I also had problems with the voicemail not working. First time it happened, I called customer service 6 times before they figured out how to reset the account. Second time took 4 calls. And the customer service seems to be based in India and is very hard to understand them. They also seem to have little to no training and read from a script, the wrong script, to the problems I was having. They refused or were unable to understand what I was telling them my problem was and were offering solutions to a totally different problem. I'll be switching back to T-Mobile.

The good: In chicago......phone service is great, 3G coverage is great, very reliable.The bad: Phone selection.Summary: I've had cricket for over a month now. I was in a hurry, my sprint contract was up, and needed a phone fast. I went to cricket because i could get a phone with keyboard, and a 3g wireless air card for the $75.00 a month. First off, i have NEVER had a dropped call yet. That must say something. Every text i've sent (and there are lots) has gone thru in seconds. I'm the only one out of countless friends that has cricket, and i have had not ONE problem. Phone works, service has been spectacular, and the internet card..... GREAT! The 3G wireless card is faster than the DSL i use at work. I don't even use my work network anymore. I just use the card. Now i'm not gonna lie and say it's downloads in lightning speed. But, browsing, music, video, and the occasional download is the perfect use for this card. I've had nextel, then sprint in the past. And the service with cricket, at least for me has been way better! I've had countless dropped calls with sprint, none with cricket. And with the wireless card, sprint was terrible. Pages couldn't load, yahdayahda. But not with the cricket card. For instance, i'm in my basement RIGHT NOW writing this with it. I disagree with alot of the negative comments here. I'll tell ya what, maybe i'm lucky, but i'm sticking with cricket.

The good: CheapThe bad: Calls always dropped, terrible customer service, difficult to cancel serviceSummary: I had both phone and wireless internet with cricket. Both turned out to be terrible. I had the phone for 4 months and most of the calls I made during that time were dropped. I had terrible reception and I live in the heart of an urban area. There was a hidden fee which was charged to me a month after activation. I called to complain and got nowhere. Trying to cancel the service is proving a hassle. I have been transferred 3 times and then put on hold for so long, it seems they want me to just give up. As for the wireless internet service, I had dial up speed on my internet. It was painfully slow and I had to deactivate after only 2 month. I now have both internet and phone service with new carriers, both are exactly the same price as cricket and the service is 100% better. Cricket is not the cheaper option.

The good: Cheap monthly PriceThe bad: If phone fails within a week for no reason, you have to purchase a new one..Summary: There were five people in the store with the same problem, phone died after a week. Cricket was clueless, said we dropped it in water (not true). Then told me to buy another phone (150.00), which I promptly told him where to stick the broken phone and walked out the door. No one in the store can help you, you have to stand in line to use a phone to call customer service. I believe they buy recyled phones or cheap Chinese rejects.This is why there customer service rating is "o".