AT&T Reviews See All AT&T News

The good: If willing to work with Customer Service, can get good deals; cool phonesThe bad: Poor service; many dropped calls; if not willing to pay for top-of-the-line phones, cheaper phones are of poor qualitySummary: I have been with Cingular/ATT for over 8 years, and since ATT took over, I have VERY poor reception, many dropped calls, and shoddy placement of calls. Changing one's location as little of 3 feet would cause the phone to go from full bars to no bars. I do like their customer service as they will work with you and throw 'extra's' your way, if asking politely. Online billing is accurate, and simple to pay online, though I haven't done anything complicated like change credit cards. Overall, cool phones, decent plans, but when it comes to the essential reason to have a phone - to communicate - ATT makes this PAINFUL!

The good: There are NONE since A T & T bought out Cingular!!The bad: They need to take off their commercial about "Fewest Dropped Calls"!! It's a lie! When they were Cingular, I rarely had an issue with them, and if something did arise, the Customer Service quickly went to work to help you resolve the problem! NOT SO WITH A T & T!! You will be re-routed through Dept. after Dept., sometimes even being transferred right back to a Dept. you've already spoken with numerous times in the same sitting!Summary: They think that they are like "WAL-MART" & have the monopoly on the wireless industry. I predict that if they don't provide better Customer Service as well as quality cell. coverage, they will see a huge fall in their profits very soon!!

The good: Got a great phoneThe bad: Everything since being bought by AT&T.Summary: Cingular was great, but since they have merged the service is terrible. The reception now is really bad, my phone will show full bars then I'll walk not even a foot away and the other end will go dead. As soon as you hang up there will be full service again. I've had calls dropped. Days where I can't make a phone call out and sometimes I will go for hours with no connection with the network at all! Customer service, if you can even get ahold of them, is quick to blame all the network problems on your phone. But I guess if you wait long enough you'll have service (just hope there's no emergency going on). Thank goodness my contract is up soon!

The good: Coverage was pretty good and had no real problems until......The bad: They restrict your whole service to no roaming because 1 phone of a 3 phone family plan roams 60 percent.Summary: Took a new job a little over a year ago and they have a cell booster for their provider in the building. I make on the average 2 calls a night, but the signal goes out over the competitors tower because of the booster. My wife roams about 30 percent and my son 20 percent. My 1-3 calls put me at roaming over 50 pecent. Because I roam more than I am on their network even though it is because of the booster, the building and AT&T's poor provision of service(I can walk out the south side of the building and be off network, but walk out the north side and be on AT&T)The whole family has been restricted to no roaming in an unlimited roaming service plan!! What a Deal!! The real ugly thng is we only have 3 months and the 2 year contract ends you would think they would have just waited it out and then said no renewal. But business is business you know, and we were good when we were shoving cash into their pockets with the unused minutes being removed each month, but when they start to have to pay the competitor for using their tower for roaming, WATCH OUT!