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The good: Absolutely none!!The bad: Everything - the worst Customer Service. No one knows what they are talking about, make promises they don't keep, are rude, and refuse to address poor service issues - indicating that I am lying about the lack of service!Summary: We have had Cingular for years with excellent service; however, on July 23 we virtually lost all service. Watching the bars on my phone is like watching a roller coaster. All customers in this area are experiencing this problem, but AT&T refuses to acknowledge the issue. Most calls made or received are dropped within 30 seconds. They have told me I have the best service available in the area, and should not be having any problems. A technician tried to call me and could not reach me because I had no service. When they finally got through, our call was dropped within 30 seconds; however, they refused to put through a service call stating that "the problem has already been fixed." They have also tried to blame the problem on our phones. All three phones on my account (all different models, all new within the last year - mine being 1 week old) have the exact same problem within an approximate 10 mile radius of my home. Anyone with AT&T service who lives in another area of RI and comes to Foster has the exact same problem as we do. AT&T has sent us "software updates" which have not made any difference. I have spent about 8 hours on the phone with the most imcompetent service reps I have ever dealt with. I've told my story over and over and over ... most reps don't even make a notation on the file. We have no land line, as our service was so great with Cingular it was unnecessary (no cable service in Foster, RI, so we utilize satellite for TV and internet). No other option at this point but to back out of our contract and switch to another carrier. We now have T-Mobile and are back to satisfactory service with no dropped calls. I've been reading all over the internet about this problem, which seems to be occuring all over the US with AT&T. Something needs to be done for customers like me who are being charged early withdrawal fees ($175) unfairly, because we are no longer being provided the service we originally had when initiating our contracts. I am very disappointed with the lack of cooperation and service from the new "AT&T" and would not recommend this company to anyone, especially in my area.

The good: Old AT&T was Great!The bad: Terrible since!Summary: The old AT&T was amazing. Since it became Cingular using their phones, life is bad. Everytime we call to complain about our phones not working in our area they make promises that they break. I have requested that they put my complaint and their promise in the customer service log. I always ask for their name and location. When I call back the log entry was not been made and no such person exists. They have made promises to refund money, send new nokia phones, let us out of the service early for free etc. All lies! Our family of four only expect that our phones can receive and make calls from our home. Our phones do not even ring the signal is so poor. Our messages show up a day later at times. This has been so frustrating and a terrible waste of money. We are done on September 28, 2007! Friends, family, neighbors with T-mobile can make calls and receive calls just fine in our home.

The good: Was best as CingularThe bad: AT&T signal strenth awful!Dropped callsDeceiving plans (rollover)Summary: I am like some others in these reviews...been using Cingular with Rollover and couldn't change my plan with my 2yr contract. So, my 2yrs was up and I went to change my familytalk plan (not really change it cause my plan didn't exist anymore (the FamilyTalk 600 is no longer available...its the FamilyTalk 550 now)...what do they tell me??? I lose my 3020 rolloever minutes and they can only give me 550! What??? Those were mine...and I didn't change my plan...they did. They don't have a FamilyTalk 600 anymore. Ridiculous! I'm through. Then, they advertise FREE phones on their website but want to charge me to upgrade mine. Okay...enough is enough. I'm looking for another service.

The good: Its affordable, good customer service,and has great deals.The bad: It gets bad sevice.Summary: I am currently not pleased with at&t. Although they are affordable, they get very bad service. I went from having four bars with another company to having one bar with at&t.