AT&T Reviews See All AT&T News

The good: I hate to say it but there is nothing positive about AT&T. The bad: AT&T's acquisition of Cingular was the worst thing that has happened to "Cingular". AT&T "reach out And destroy good service" please bing back Cingular without the AT&T!Summary: I was a loyal customer to Cingular service since Cingular first came out. I think that was the best cell phone service I have ever had. There was responsible billing, great customer service, and my bill was actually something I look forward to. Now I get charged for "Looking at the phone" before I even make a phone call. When I heard AT&T was taking over Cingular I cringed because I knew that was the end of Good service. The service has gone to the dumps with AT&T and I can't wait for my contract to end so that I can finally be one of the many who will make AT&T bankrupt. AT&T "we drop calls as well as customers".

The good: Good CoverageThe bad: Terrible Customer Service Policies, poor staffing in stores.Summary: Buyer beware. You have no recourse with ATT if you ever have any service problems. I have a new Blackberry past the 30 days (5 months old). I am told I will have to wait a minimum of 5 business days to get a replacement phone during which time I will be totally without service. I travel 100 miles + daily and rely on my phone for emergencies and in the event I have car problems on the road. I will receive a refurbished phone (someone else's problem phone) and no additional extension to the warranty. The CS reps were very nice but are not allowed to go outside ATT rules regardless of the circumstances. ATT is and has always been a very uncaring and unconcerned organization when it comes to customer satisfaction. Their overall ratings bare this statement out from other surveys, and they still make no effort to improve or to take care of long term customers that they have never had any problems with. What does this tell you about ATT? Draw your own conclusion.

The good: Pretty much everything, great service, fantastic policies.The bad: I wish C/S was open 24/7 and they didn't put you on hold so long.Summary: I was with AT&T, then Centennial...sorry i ever did that! I switched to be on someone elses plan, thinking it would be cheaper....wrong!Now:AT&T didn't make me have a contract! I bought a pone on ebay for $50 (brand new, in box) and they told me "No contract"....which they lived up to!Now, I am contract free. and if i ever DO sign a contract, they are so awesome as to reduce the cancellation fee by $5 every month (so, in 10 months, $50 off the fee.) Cool!Their C/S is good, we had a slight problem when porting my number, but it wasn't their fault, it was centennials.No roaming, no long distance, free cid, v/m, detailed billing, and a smooth transaction. A++++++++++ Glad to be back and would highly recommend to ANYONE!!!!!

The good: Very Good 3G reception every time I use my phone and its very fast.Web browsing is great.Media Net is so easy to use a caveman could do it.LOLThe bad: The bill in my mind is a bit high priced but not too bad.Summary: With AT&T im very happy unlike when I was with Verizon Wireless which was terrible. I recommend AT&T any day over stupid TMOBILE and Verizon and I didnt mention Sprint because it's just not worth it.