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The good: rolloverThe bad: They lie to get business, they lie to keep business, getting charged for incoming text from spammers, dropped calls.Summary: I walked into an att store and explained to the clerk that I needed cell service in rural areas. She claimed to have the perfect setup for me. I double checked that I would have rural service. She said it was their newest system (GSM) and that I will get service everywhere. I was sold. When I found myself on the edge of town needing to call for help, I was without service. I called to inquire about the lack of service coverage I was told that if I wanted extended coverage I would need dual band service. "Oh, OK" This required me to purchase a new device. I was then hammered with roaming charges because I changed my service. I was not told this change was made. I then had to change to their older service network to avoid roaming charges. Again purchasing a new device. I eventually paid my $275 and got the hell out. I went to Cingular. Then I was sold back to ATT. I patiently waited until my contract ran out. For the past 3 months they stopped send my e-bills to my bank who autopays them. When I discovered this I promptly signed up for e-bills again and they bank is again autopaying it. However they want payment today eventhough the bill says due the 12th. If I don't pay I could have service disruptions and be charged to turn it back on. I told them they could just cancel my account. I was told they could not cancel my account unless I paid in full today. I was not going to pay them twice so I hung up. I was then able to cancel my service by calling back no bill pay required. They will nickel and dime their customers and most people don't notice.

The good: Coverage and no dropped calls.The bad: Customer service people don't know what they're doing and don't follow through.Summary: I have had Cingular/AT&T since 2000. I will no longer use them. I tried to upgrade my son's phone via the internet, an option I'd sucessfully used before. Something was wrong with the website, so I decided to go back another day. I received the same error code for a week, so I called customer service. They received the same error code and took my order over the phone for a worse deal than I could have received online. A week later the phone hadn't arrived. I called and they placed another order for my phone. This happened THREE times! I never received the phone, so I went back online, and by this time the website wasn't giving me an error message, so I ordered the phone online. I never received the phone although FedEx says it was left outside my door. I called AT&T to tell them that the phone was stolen or lost, and they said they'd put in a order to have a new phone sent. Four days later I called to find out the status of the phone. It had never been ordered or shipped. I spoke with no loss than EIGHT customer service reps thinking that someone would get it right. No such luck. Now I have to wait 8-10 working days to get a credit for the money I paid for the phone I never received. I am trying to cancel my two-year subscription that I had to enter into when I ordered the phone I have never received. I will NEVER use AT&T again.

The good: They offer landline, cell phone, and internet service.The bad: Customer service is the worst.Summary: Before AT&T took over BellSouth & Cingular I received good service and was very happy then AT&T came along and things got very ugly. Their customer service is anything but a customer service dept. They tell you things that are not true just to make a sale and this past week I even had a representative accuse me of trying to do something illegal because I was being so insistant with her about correcting a problem.That was, I repeat, was, the last straw. If you have any options at all for using another service I highly recommend using someone other than AT&T.

The good: Great rate plansThe bad: What's the point when you barely use your phoneSummary: For the last year I have been having constant problems with my service. Dropped calls, static, phone freezing, not recieving calls, texts, or voicemails just to name a few. I had changed 4 phones because everytime I called and complained they blamed it on the phone and told me the reception in my city is great. I found out recently that they had not been documenting my complaints on my record so they thought it was a recent issue rather than an old one. A few months ago I changed my phone again to an edge phone because they told me that may be the problem since I had an edge sim but an old phone. So I bought a new phone thinking it would get better. It got a little better and I hoped it would stay that way and kept the phone, which meant I renewed my contract for another 2yrs. In the past few weeks service has been absolutely horrible! I was so annoyed and frustrated with it all. I complained a few times a week wanting to cancel but they would not let me. They told me I needed to get 20 people to call and complain about the problem before they would get a tech guy to come out and look at the towers but since apparently I was the only one who had complained out of my entire city, something I highly doubt because a lot of people are having problems w/Cingular, they couldn't do anything about it for the time being. Last night I had had enough. I called and spoke with a woman who was very rude which in turn made me very upset. Up to this pt I had been calm and respectful ea. time I had called but I had had enough. I wanted to cancel my contract and was told I would be charged. I complained that it wasn't my fault that I was cancelling it was their fault. Their service is not working and im pay over $140 a month for a service I can't even use. I had been doing some research and found out that cingular by far has the most complaints from any other carrier in fact it has more complaints than all carriers combined.After that I told her to put me thru to a supervisor which she would not and then she finally agreed, placed me on hold for over 5 mins and hung up on me. I called back asked to speak w/a supervisor very calmly although he was hesitant placed me on hold and repeatedly told me the supervisor was busy. In the end they cancelled my contract w/no early termination fee and I hope they don't come up w/something else to charge me with.