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Had a bad experience in Las Vegas retail store, corp customer service, while sympathetic, was not helpful. Win Back department not willing to be responsible for poor service. Retail store would not sell any phone under $350.00 even though many were on display. Verizon refuses to match competitor offer and is still trying to charge early termination fees despite emoployees refusal to sell their own phones.

They are horrible...don't ever use them!!!

I have been with Verizon for 17 months and have had nothing but issues from the start. My first phone was a Droid X. My droid had issues within the first week & couldn't upload any any apps. Called cust service who informed me that my Market app was corrupted. After trying a few things, & spending about 2 hours on the phone they said my phone was fixed. After a few more days, same trouble again. Since it had been 2 wks since my purchase of the phone, VERIZON would be sending me a LIKE NEW phone as a replacement. Well, I have been through 3 Droids. Verizon just sent me a Samsung Nexus as a warranty replacement. I have had the phone for 10 days and let me tell you this has been the worst 10 days EVER!!! The Nexus WILL NOT stay connected to service so I can't make calls, text or use my data unless I am using wi-fi. I have been on the phone to Verizon 8 times in those 10 days, spent numerous hours trying to resolve this issue. I have been promised twice that a manager or supervisor would call me back, but NEVER did such promise occur. Our local Verizon vendor told me direct that every person that's come into the store with a Nexus has the same problem& to ask techincal support if they'd send me a different phone. The Verizon rep told me the Nexus has some bugs and they have worked out the bugs supposedly with the new Galaxy. SO, do you think I am getting a different phone??? NOPE, lucky me - Verizon is sending me another Nexus that should arrive tomorrow and I get to activate, re-install all of my contacts, data, etc. for the 6th time on a device that Verizon told me from experience doesnt work. I wish they would just release me of my contract.

Pros and cons pro:when you signing your life over to a two year contract everything is smiles and love good 4g when it do kicks in, in certain areas nice phone selection in stores.cons: wth do state taxes cost as much as the data plan, and insurance should be liable do to the fact you're agreeing to a two year contract why should I pay free nights start at 9 o'clock like ppl are up that time of night on a weekday wtf and the reason they charge for data bcuz they know smart phones run multiple apps in the background when you're not using them. In conclusion gnex works fine for now my company discount should take care of the taxes and insurance and data