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The Good: NOT A DAMNM THING The Bad: EVERY DAMN THING YOU COULD POSSIBLY THINKN OF!!! Dear VERIZON, you suck. Your customer service is awful. Your manager named Micheal in Dunn North Carolina is about the sorriest most lowdown excuse for a human being especially a MULTI MILLION DOLLAR A YEAR COMPANY manager I have ever seen in my life. I have been given the run around since Thanksgiving and it is now after the first of the year!!!! I pay 125 dollars A MONTH for your service and that is just for ONE line. I have been with you guys for quite some time now and this is despicable. Absoultely OUTRAGOUS!!!! I work hard as hell for my money and a quater of my paycheck has to go to you and I do not even get a thank you nor a goodbye when I talk to someone.I got told that I did not know what I was talking about and that I was practically shit out of luck. I also got hung up on before the conversation was over with. This HIGHLY pissed me off. I was very unsatisfied with customer servicer from this so called MANAGER and I will be sure to tell every living cell of a human that I know do NOT go to Verizon and especailly is you live in Dunn NC. This is preposterious and down right DIRTY!I have been paying insurance for a phone that I have not had for over a year and a half. When I asked for a refund, I got told from 3 people that I could and then I got told from 2 people that I could NOT. I was told to call Verizon and the insurance company and they each told me different stories. I was told one thing by Verion aka: DUMBASS MICHEAL and then I got told something else by Esecuitel aka: insurance company. I am so glad that my contract is up on the 14th of this month and I do not have to deal with these LOSERS and DUMBASS people anymore. They will give you the run around and tell you so many different things and you will never accomplish what you set out to. FUCK YOU VERIZON!!!!!!!!!!!!!! HATE ALWAYS, PARKER RAE NORRIS DUNN NORTH CAROLINA 28334

I have been ripped off and charged for everything I have used from Verizon the whole time I have been their customer!!!! I cannot wait until my contract ends with them so that I will never ever have to be a customer of theirs again. Let's start with the internet. I went to the store shopping for a bundle. They sold me separately. (not in a bundle) a hot spot internet device. The sales person said that the device would hardly ever go over the mins. He explained it to me like I would never go over 5g of internet space a month which was a total lie!!! I being a an idiot who knew nothing about the internet fell for the lie!!! I am a jackass! So I tried to take the device back and they charged me 150.00 to terminate the contract!!!!!!!!!!! I was told by the same employee that if I didn't like the internet I could bring the device back and cancel for no charge!!! LIES! So then on to the customer service on the phone part of my rant. I got my bill in for the device that I couldn't use, and the monthly fee. 300 dollars!!!!! I couldn't afford to make that in one payment, so I called Verizon to get a payment plan set up and they said that they would only do that if your plan goes to collections....nice!!!! I HATE VERIZON!!! DON'T GO THERE!

I just changed my plan to unlimited minutes, which was very easy to do. However, be aware that they make the change retroactive so that it takes effect from your normal billing date. For me this means that even though my billing cycle is half done they are billing me at the new unlimited rate for the entire billing cycle. In other words, I am paying for two weeks of a service which I never used. This is unfair and I would like to see Verizon prorate these charges so that we pay for what we get.

Be careful. I switched to Verizon from Tmobile for two reasons, the iPhone and was told of a 17% discount from my employer. I went to the Verizon store and when I eventually got one on the employees to stop watching one of the 5 tv's in the store, all I got was lies. They told me I get 17percent off my full plan, there were no activation fees, and...and...whatever it took to get me to switch. Then after I did, the fun began. I get a bill for $60 in activation fees, a prorated bill for a week or two of service of $40, then a few weeks later a bill for over $220 for the next months service and a prepay for the month ahead. Plus the price of the phones and etc. now in one month I'm like $600 dollars into Verizon, all this after I specifically asked up front first about fees. I call Verizon for help...not to try to scam out of all these fees and charges, but for help spreading payments. They didn't care and told me I can go into default mess my credit than they will work a payment plan after my credit gets messed. They made me feel like some uneducated high school kid who went crazy with a new credit card. Needless to say I had to take money from savings account. Then, my iPhone microphone had was messing up since day one. I would take it in and it would work ok, than few hours later it would stop. Of course until it quits working I front of them they will do nothing. This went on for almost 3weeks before it finally quit working in store. They employee again with the lies tells me I will get a new phone only for them to exchange with a re manufactured phone. Then after I get my used phone I call and go in to be told after 14day you get a used crap phone even though I payed full price for a phone that was acting up since day one. I was told new replacement! And they don't care and will not even budge on anything. Also the 17%discount is only on one small part if plan so it's like 6bucks off a plan that is $20 more than Tmoble........BeCareful the employees can say whatever they want and promise anything, and nobody holds them accountable.