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I have been a Verizon customer ever since it came to Virginia. Our home service was Verizon so we chose Verizon for our wireless service. It seemed the logical choice to me, but now I am not so sure. Our home and wireless service together is about $200 a month. You would think for that kind of money you would be treated with a little bit of consideration and we always have been at every store except the one in Mechanicsville, VA. Every time we go in there we are kept waiting. One time we had our 5 year old granddaughter with us. After waiting for quite awhile, she needed to go to the bathroom. We asked if she could use the restroom and they said no. We had to give up our place in line and go to the Walmart so that she could go to the restroom. Recently we bought an iphone from Verizon and paid $150 dollars for an insurance policy. Right from the beginning the phone wouldn't hold a charge, and didn't seem to want to recharge. In less than 2 weeks it wouldn't charge at all. I took it back to the store in Mechanicsville, and they said that it was Apple's problem and that we should take it to the Apple store. The customer service there is horrible, and we might as well have burned the money we spent on the insurance. I would rate that store a 0. On the other hand the Verizon store in Virginia Center Commons is wonderful. We dealt with a young man named Daniel there and he was very helpful. The young lady there was also very considerate. I would rate the Virginia Center Commons store a 5.

We have never been so unsatisfied with a service. After paying over $400. to switch to the unlimited Alltel plan a couple years ago we were forced to change the plan late last year because they said it would be discontinued and we had no choice. The new plan being only a 4g limited use plan. They told us our biggest usage month was only a little over 2 g. They initially told us it was because individuals were using way to many 'g' and 'taking advantage' of the plan. Isn't that what unlimited is for? We are truck drivers and use the computer for business as well as catching up on favorite shows. Since the beginning of this new plan we have already gone over our alotted 'g's and were charged extra. We now have to keep watch on how many we use. Funny thing, it will only cost us $150. to switch now. Go figure. Just keep linings those Verizon pockets with money and keep crapping on your customers. Karma comes back no matter who you are,

Their customer service is really bad and their rule on stopping service is very unreasonable. My billing cycle goes from 19th of each month to 18th of the next month. I stopped my service on the 2nd of the month. Then, they still charge me the whole billing cycle although I did not use their service from the 2nd to the 18th. It totally does not make sense at all. When I stopped my service with Tmobile, Tmobile reasonably reimbursed my unused cost (prorated). Does anybody else has such experience similar to mine?

Beware of this business, no more than a bunch thieves. It took money from my credit card in Nov 2012. When I complained, they told me the money will be applied back to my credit card within 24-48 hours, which did not happen. So far I had to called 16 times and go to the local store 4 times to get my money back. Most of the time they promised me I would receive the money in 24-48 hours. They acknowledged that they wrongfully took my money, but hesitated to return it. What a crooked thieves!