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Rock and Kim., bought the new iPhone 8+ Kendra sold us the phone, she was polite, helpful and very knowledgeable. Justin store manager has the store running top notch. Great shopping experience.

went in september to upgrade my phone to iphone7, after verizon sent me an email stating i was eligable for upgrade, i have iphone6, first of all the sales rep, Zachary Hamilton, didnt have a clue about the promotion verizon was offering, trade in eligable iphone get the new iphone 7 free, another sales rep was standing next to him and joked "come on Zach, dont you read your emails " ha-ha.so we preceded to fill out reservation agreement. i was told my new phone would not be in until october 12th, but my contract ran out on oct.20th so dont pick it up until then. we then went on to discuss how the free phone would work, i was told " verizon will charge me the the first couple of months then i would begin to see a credit on my bill paying me back the cost of the phone after all the information got through the system " I stopped by store on oct. 17th , was told my phone got cancelled so i explained and showed my reservation agreement, was told nothing could be done until regional manager was contacted and he'd get back to me by the end of the week, that rep was rude, sorry, did not get his name because i thought he'd take care if it. during the week i tried more than several times to call the store in seabrook ,as i hadn't heard anything from them ,asking them to call back. monday oct.24th i went back to seabrook store , Zachary, the original rep was there, he said " i have iphone7 here that someone else ordered, u can have this one, if he doesnt show up today to get it" I said " with original agreement?" he said "yes, come in tomorrow morning and get it" so i went back to store on tuesday oct. 25th,different rep, was told he couldn't honor agreement until he spoke to district manager and he would get back to me by end of day,and i'd probly get the free phone but Zachary, the original rep would have to do the legwork!!! so weds. oct.26th i went back to store and Zachary, the original rep was there, oh i could have the phone but i would have to pay for it??? asked him to honor original deal, oh no he couldn't do that !!! asked to speak with manager he said he was the manager asked to speak with his manager was told "no" asked for e-mail was told "no" asked his name was told i can' t give you that info. he will get back to me by tonight right been trying to reach manager for week and a half noone has bothered to get back to me. been verizon wireless customer for almost 20 yrs so sad !!! time to switch to new cell service what happened to customer service in america!!!!!

Verizon has finally found a way to block the unlimited data users (like me) who used PdANet or Foxfi. They found htis fix which is why they just recently decided that they would start charging an extra $20.00 per month for unlimited data users. Well, as you all may now know, you can no longer have unlimited data hotspots without paying additional for to make your phone a hotspot. Guess what people??!! You can still tether (inconvenient I know)but go ahead and tether, then go to http://watch32.is/ and start streaming movies to your laptop/home PC, etc... It will jack up the data usage and Verizon will still have to dole out tons of bandwidth. To hell with Verizon. Greedy bastards that don't actually allow "unlimited" data unless they "approve". False and misleading.

First off if I could put negative stars I definitely would. My fiance had a grandfather plan and paid $130. We were looking to add my phone knowing if we did he would be taken off that plan so we wanted to do our research. The rep at a Verizon store in Lancaster, PA, helped us out. He was great and seemed like a pro so we trusted him completely. He was able to get us both a new phone, 20 gb plan, and we were told, after he broke down all of the charges, that we were paying $170 a month. Adding a phone and going from $130 to $170 was completely doable which is why we signed. Then... we received our bill. $300.... so of course we called because it was a complete shock to us. We were then told that our bill would be $250/mo. After sitting on multiple phone calls with Verizon we were told to not pay the bill, by the director, until they completed an investigation and got back with us. Well then we started receiving phone calls that our bill was past due and we were being charged, etc. The management finally returned our call and said that since we did not have proof we were locked in paying $250. Verizon is a nationwide company. If their representative that was sent to a month long training tells me that my bill is going to be something it better be that same price. I am beyond pissed. After putting up with all of Verizon's bs over the past 20 years of my life I am finally done and I plan on calling them every single day with my lawyer on the phone until I eiher A get this resolved peacefully or B annoy the living daylights out of them so they fix my bill. Verizon.. you just f-ed with the wrong person. To all the readers... run away! Worst company EVER!!