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I made the huge mistake to switch to Verizon Wireless and I have regretted that decision immensely I traded my Iphone 7 plus and was told i would get up to 650.00 for that phone witch was only 6 months old, here it is 5 months later and they keek giving me the run around and then told me i was only getting 85.00 back they claimed their signal was the best and it is not i have no signal in lots of places including my office they are expensive and horrible.

We had Verizon Wireless for a number of years because my husband worked in a remote area and at the time only Verizon had good coverage in the area. While Verizon has good coverage they are very expensive and you get poor customer service if you go into a store. The best way to get a clean cut answer is to call Verizon's Toll Free customer service line but even then you have to be very patient. It's sort of a crap shoot on if you're going to get a good answer which depends on how much experience the customer service rep has. So you have to kinda be a like a dog that won't let go of a bone until your problem is resolved. One of the things that caused me to give such a low rating for customer service was because once you cancel your service with them it is very hard to get answers on things like a final bill. When I called customer service the voice mail menu kept asking me for a phone number. But we had ported our phone numbers to a new carrier. So, I didn't have a phone number associated with the account. Their system doesn't let you dial -0- for a human being. I finally figured out that if I just don't give an answer after a while the system sends you to a customer service rep. The other situation we had that we switched to paper billing after the bill went out but we can't access our bill online because that access is automatically cut off once you port your number to another carrier. So, I never could get the customer service rep to understand that I never got a paperbill for my final billing. She kept saying oh they'll send another bill on the 19th. I said won't that include a late fee? She said yes. I said well I'd like to pay the bill on time but I'd like to see what I'm being billed for. Can you send me my previous bill. Her answer was well they'll send you a bill on the 19th. I said but it won't have the detail from my previous bill. I never could get her to understand. I gave up. We're just going to pay the bill with the late fee without seeing the detail. Not happy and definitely will never go back to Verizon Wireless. BTW: We switched to T-Mobile. My bill went from $230 a month down to $60.00. I'm on a special plan called 55 plus.

So after getting ripped off with the trade-in offer, I switch to T-mobile and call to make my final payment to verizon one day before my payment is due. A recording tells me my account has been sent to Midland collections... Way to say good bye Verizon! I will stop by the store tomorrow when my bill is due and pay the last and final bill. I will also spend the next few days posting about my experience with you, can you hear me now?

Verizon Wireless has the worst customer service and the worst experience in the billing department they weren't supposed to take a payment out until the 28th of this month and took it out a week and a half early right before Christmas literally two days before Christmas had to argue with them to get back the money which they said can take an additional 7 to 10 days but what gets me is they had no authorization to take that money out until a later date, all they do is give you a run around telling you they're going to solve your problem but please hold on for the next customer service representative will you talk to that customer service representative they have no idea what's going on they tell you to hold they pass you on to another person that say they're going to take care of that problem and by the time you're done you've ended up talking to 20 different people and you come back to the very first same solution and still nothing is ever accomplished everybody is so rude I don't think yet I've had a person I could understand or is compassionate in any way possible..they are the worst!!!!BTW I won't even give a half a star