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To start with I have a Verizon business account. I have 8 tablets and 6 phones from them. I went in to upgrade my personal tablet and the sales girl recommends I get a Bluetooth headset as my phone is ringing off the hook. I have a Droid Razor and this was a Plantronics headset. So I say ok, its $100. I have her set it up and everything. I get the new tablet and go out of the store. I am cruising around and using the Bluetooth, no problems. I get home and turn off the Bluetooth and low and behold the mic on my phone doesn't work. My customers are calling and can't hear me, my wife nobody can hear me. I try turning off phone, unpairing Bluetooth even go as far as factory reseting my phone. NO GOOD. I have my wife take the phone to Verizon, they tell her there is a problem with the mic. There is no problem with the Bluetooth. I tell them that this happened after their sales girl installed Bluetooth. SORRY, YOUR PROBLEM. What a joke. I spend 10k a year with them. So, to fix it need new $200 phone. HORRIBLE SERVICE!!!! I am getting finished with my contracts and getting someone else!!! I can't believe this!!!!

not only is conflict resolution non-existent and there service kind of an extortion racket; Verizon is stupid in the literal sense of the word; they would rather loose thousands of dollars to suck a few hundred out of you

Verizon is a decent company while you're a paying customer. When you try to cancel... yeah that's another issue. September - Cancel service for my JetPack. Told will receive final bill with $85 cancel fee October - Received $50 normal bill. Call and find out the cancellation is noted but did not go through. Advised he'd fix it and to ignore the $50 bill as it will be credited. (Ok - Mistakes happen) November 11- Receive bill for $135. Unable to log into account to view said bill. Call on 11/12. First rep: Santiago: Claims I used 1 gig so the fee of $50 monthly fee is valid, $85 cancel fee is in this bill. = $135. I argue that I canceled this on 9/17/14. Only time I turned it on was in Oct to get the phone number I needed to reference to call about the screw up in October. After arguing back and forth, he offers me a $12.50 credit. I remark how GENEROUS he is for something where if I'm to get a partial credit shouldn't it be for the 4 gigs that were not used?? I asked for a manager. (Blood is boiling) Transfer brings me to Bob. Bob is in the department that deals with 120+ day delinquent accounts. Bob cannot help me and transfers me back to the customer care. (Rolling boil, not because of Bob, he was a sweetheart but because Santiago just dumped me in another Que since he did not want to bother with me) I go back to Customer Care and get Celeste. I apologize up front to Celeste but ask for a manager. She gets my account info and asks me to explain what is going on so she can get a supervisor to help me. I relay everything that happened so far, express my anger at Santiago for dumping me into another que and she must have used messanger to talk to her supervisor (or omg had the power to help me all along) Celeste tells me she sees a 7.50 credit in the account. Santiago messed that up to! She processed my credit of $50 and said I'd need to talk to the financial department to process my payment over the phone (since I asked to pay it off now) I thanked Celeste and got transfered to Finance, who reiterated my balance was only $85 and gave me a confirm number of my payment. I'll stay with sprint and my unlimited data

full of technical problem