Tracfone Reviews See All Tracfone News

The good: NONEThe bad: BAD SERVICESummary: All I can say is, if you're even considering giving this dishonest, deceptive company your money, do yourself a favor & Google "TracFone Customer Reviews" before you let these clowns rip you off. Believe ALL the horror stories from the legions of dis-satisfide EX-customers about their terrible customer service- note to Danielle - the complaints are NOT unfair or in any way a sign of prejudice - the customer service reps I dealt with were not "people not havinif our exact accent" - they were people who were obviously citizens of another country (India would be my guess) who could neither speak nor understand English - & it's NOT about luck - it's about a company not giving a damn about their customers & outsourcing their customer service to the lowest bidder.TracFone took the money from my bank account, could not (or, more likely purposely DID not) transfer the minutes to my phone. This is NOT a complex technological task, which is why I call them THIEVES. After less than a week of their terrible service, outrageous charges, & inability to deliver the service I have ALREADY paid for, I am contacting the State Atty. General, the B.B.B., & possibly an attorney in an effort to get the money that these dishonest scam artists STOLE from my bank account. Avoid this sorry company at all costs - you'd do better with two tin cans & a string. I only wish this site provided a negative stars/awful rating, because that's what these scam-artists trying to pass themselves off as a legit company would get from me.

The good: no contracts , easy to download miuntes with the value plan and always works in my areaThe bad: noneSummary: I love my motorola flip phone from tracfone. I have no problems with reception and the features on the phone are easy to use. I use it for only emergency situations so for me it is the best choice. I had verizon wireless and it never worked in my area where I live.

The good: cheap for people like me who rarely use their cell phone and/or only want a phone for emergencies; also good for people like my friend who tend to lose things; promo codes abound - try promo code/deal sites on the webThe bad: high per-minute unit costSummary: According to a major online information site, Tracfone is based in Miami, Fla. However, they are in the process of outsourcing their customer service functions to Argentina, Bolivia, Honduras, Colombia, Guatemala, Belize, and the Philippines. Maybe this is why some people have had problems, although I myself had not. I wrote them because I didn't like my assigned phone number (too many collection calls for previous number-holder). They wrote back the next day and told me how to call to get that done. The customer service rep was very pleasant and changed it for me over the phone. I did have to punch in what seemed like over a hundred digits, and he kept feeding them to me one or two at a time - it got really tedious and annoying after a while. But it worked right away.

The good: The price was rightThe bad: It doesn't workSummary: I purchased a Trafone on the recommendation of a friend. I worked well for her. It also fit into my need for the phone. I had no plans on talking a lot but needed a phone to be reached in case of emergencies due to the health of a family member. I did a lot of research and it seemed as though Tracfone would work great for me if it worked. When you read the reviews here you get a very accurate picture of Tracfone. If it works, it is great. If it doesn't, you're screwed. I had no problems activating my phone. Everything went well. I bought 400 units and the double units for life. They showed up on my phone perfectly. The only problem was that I didn't get the bonus 100 units that they were promoting at the time of the purchase. I called and they were added to my phone without much trouble. Then about one week after I activated the phone, I tried to use it. It didn't work. I have been on the phone 4 different times for an average of an hour each time and the phone still does work. The last time they said that they would have to give me a new number if their latest "fix" did not work. I am going to call them one more time and if it doesn't work then, I will begin the process of getting my money back. I am hoping that my credit card company will be helpful in that regard. The moral of the story is that I believe every review on this site about Tracfone. If you are lucky, your phone will work. If you aren't, you will spend hours on the phone just like the other reviews say.