Tracfone Reviews See All Tracfone News

The good: Inexpensive, good enoughThe bad: No-frillsSummary: IF you use your phone for semi-emergencies/short calls every now and again lasting 1-3 minutes... IF you don't mind a no-frills basic cell phone... IF you can remember to renew on a yearly basis... IF you are careful with your phone because despiste what people say on here there is no such thing as lifetime service, there is an option to purchase lifetime double minutes for the life of a particular phone (not the person calling lol), but IF u dropped it in the toilet? oh well. the phone itself is essentially the contract.IF you know what u r doing u should not have to call cust serv. I did once they replaced a faulty phone they originally shipped with no hassels, but I have never had to call again... but I am aware they have poor service.bottom line... ONLY people interested in having a no-frills phone for short calls can make it cost effective. NOt for the gossiper, or daily user.Also... you can use tracfone (WITHOUT THE VOICE MAIL SET-UP) as a free pager by simply calling a loved-one on their tracfone, they in-turn don't pick up but instead call back on a land-line, consequently there is no charge and at the same time you are communication you want to speak with them, like a pager.Also, you can use google sms to send text messages to a tracfone free (receiving them is alaways free) and avoid the 1/3 unit cost to send from your tracfone.IF you use promo-codes + lifetime-double minute card + 1 year 400 minute card(ea. yr), then you can reduce the cost of the phone to about $8-9/mo and recieve roughly 1000 min per year. As of right now I have over 2200 roll-over minutes after 4 years.

The good: I'll wait and seeThe bad: Very poor customer service.Summary: My wife and I transfered our phones from Sprint to Tracfone. I activated my wife's phone and got a new number instead of transferring the number. When I called them they sent me a new SIM card for the transferred number. The phone works but not the voicemail. 4-5 nights I was on the phone for 1 hour each time. The people are polite but have no clue on how to troubleshoot problems. Three times i was hung up on after they tried to put me on hold. When I tried to call back the customer service was closed. I got ahold of their supervisor and he had no clue either. The customer service people only read scripts but have no clue how to trouble shoot. I finally found some help on a website complaining about tracfone service.

The good: Pay as you go cell phone that requires no commitment to any service plans and no surprise billing. Great for people who don't center their lives around a cell phone and only use one in case of emergencies.The bad: The worst customer service I have ever encountered. There is no service to the customer. I'm never able to understand what is being said through the mumbles and accents and total lack of knowledge for the product.Summary: After being a Tracfone customer for 4+ years, I decided to add another phone to my family. When making the purchase, I chose "FedEx 3 day" delivery, but on the Tracfone website, it is not stated that a signature is required upon delivery. When delivery of the merchandise was attempted, FedEx "failed" to leaved any notifications at my residence and therefore the phone was sent back to Tracfone. Tracfone reimbursed the amount of the phone but did not reimburse the shipping and tax costs. After speaking with several Tracfone representatives, they refused to reimburse the small charge of $5.00 and would rather lose the hundreds of dollars my service brings to them rather than reimburse me $5.00. They are unsympathetic and were not willing to do anything to accommodate "the customer" hence their total lack of customer service. This was only the straw that broke the camels back and there a number of previous circumstances that all led up to me dropping Tracfone like a bad habit. They are completely incompetent when it comes to assisting you about your cell phone and it is near impossible to understand the technical talk through the mumbles and thick accents. All of these factors does not help anyone who is unfamiliar with cell phones.

The good: NothingThe bad: EverythingSummary: I am on my third phone with this company... each phone that they had sent me to replace the last does not work. When I called the back tonight, they told me that I would not get my money back... now here I am out over $50.00... without a phone and without my money. No one there knows how to fix them or get them up and running. I have spent a total of 4 1/2 hours on the phone with them and still no phone... and watch out. If the"new" phone that you buy does not work, the replace them with refurbished one... Buyers beware....