Tracfone Reviews See All Tracfone News

The good: Phone was cheap!The bad: It stopped working and would not clear error "Invalid SIM". Summary: Called support at three separate times, received a new SIM card that produced the same error. It appeared that I got the same woman each time who told me over and over to do the same thing. Take the battery out, pull the SIM card, replace them both, turn phone on and I have to talk to my supervioser. I was so irritated that I hung up the phone. It was a complete irritation! This is for my friend in the hospital and I dont' have all day to keep pulling the battery out.

The good: Cheap if you don't use a cell phone much. 400 minutes lasts me almost 6 months.The bad: HORRIBLE customer service. Can't get airtime refills to work EVER. Always end up calling customer support to get the airtime added. Tracfone's online help is worse than useless, because they give you hope by having you type in a bunch of codes and answering questions, and then they finally tell you that your phone is working fine, Also, Tracphone is an expensive option if you use your phone more than an hour or so per month.Summary: So far, I haven't been able to get a single airtime refill to work like it should. I enter in the code, I get a message on my phone saying that the airtime has been added, I cycle the phone off and on again like it says to, and...nothing. The airtime never shows up on the display. It's like it's just gone at that point.I've tried to re-enter a number, but it always says the code has already been used. This always gets resolved when I call tech support and spend about 30 mins talking to their robot drones who BARELY speak english. They can never figure out the problem, so they have to get a manager's help every time, and the resolution is to give me a code to type in which just gives me my minutes directly to the phone.Terrible experiences with Tracphone. I won't be buying another airtime refill, that's for sure. Either gonna upgrade to a better phone/plan, or just do without a cell phone.

The good: The tech support people are very polite but their English is difficult to understand at times.The bad: Incompetence, incompetence and incompetence. Can I give them zero stars on this rating site?Summary: Bought phone on 2/9/07 online-3 day free delivery promised. A week later, no phone. Phoned sales dept to check on order. Sales rep could find no record of order, so we re-ordered. Second order arrived in 3 days, original order arrived one day later(11 days total). Had to argue with customer service rep to get a prepaid mailing label to return extra phone. Activating the phone resulted in it sticking on "roaming", thus costing double for each call. This resulted in about 15 land line calls to tech support over next two weeks. They had me plug in about 35 different sets of codes but nothing would get the phone to stop roaming. They would try something, make me wait 24 or 48 hours and then they would try something else. Nothing stopped the roaming. They then said the model was defective and they sent a different model. Same result--roaming all the time. So I suggested (politely, but strongly) they send me a "single rate" model which charges the same whether it's in a roaming area or not. They agreed a week ago and I am still waiting for the phone to arrive. A call to them 10 minutes ago yielded polite double talk with no promise of when I would get my THIRD phone. "You should get it in 3 to 5 days, sir". It's been a month, they have $86 of my money ($20 phone, $20 accessory kit plus tax, doubled because of the "lost" then "found" order) and I am sitting here with nothing because I returned the "defective" phones to them in order to supposedly receive the third phone. My argument with them is that they shouldn't claim they can provide service to my zip code if they really can't provide service to it. Or they should indicate up front that a "single rate" phone is required for my area. I've spent 4 weeks, about 9 hours and $86 to find out they can't provide me with service. I only wanted it for emergency calls and to contact my wife when she works late and her switchboard is turned off so she can't receive calls at her desk. I don't need a $50/month Verizon plan. I know I'll eventually get the $86 back--you can count on that! But those hours spent on the phone with tech support are gone, gone, gone. I don't know whether to say I have used this product/service for 30 days or 0 days since I still don't have a phone that works.

The good: New 90 day airtime cards, promotional offers,ease of use.The bad: Air time cards should come with more Units for the price of the cards.Summary: Over all for me I have never had a bad experience with tracfone.Tracfone always has good promotions. I bought a new phone and transfered my units with the help of the customer service and I had no issues with the service. I plan on staying with tracfone for a long time..