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Tracfone Reviews See All Tracfone News

Company Overview: TracFone is a prepaid wireless provider. The company is a subsidiary of América Móvil, and also operates Net10 Wireless.

Network Benefits: TracFone does not operate its own network, but operates as an MVNO reselling service from over 30 other providers.

Special Plan Features: Prepaid services only; Remaining minutes balanced tracked on handset.

Unique Features: Refer-a-Friend offers free service minutes in exchange for referring a friend who purchases service.

Pros: Flexible service options without contract commitment; Inexpensive handsets (often refurbished); Phones and service available direct from Website and at stores nationwide; Choice between many networks and technologies.

Cons: More expensive than contracted service from national carriers.

Technology Used: GSM, TDMA, and CDMA.

Primary Coverage Area: Nationwide.

Customer Service: TracFone's service is both very popular and widely complained about with regard to phone activation and other technical problems, call quality, customer service, and general business practices.

Show me:

Average user reviews

 

Based on 272 Reviews

Overall
2.3
Service Quality
2.35
Customer Service
1.8
Service Quality:
3
Customer Service:
4
Overall:
2
Overall:
Review Rating: 
0

Would Recommend to a friend.

Disappointing Use

Posted on: August 24th, 2006 by janet greever

The good: No contract; good phoneThe bad: Have used one before that came with Nokia phone. Now we have a Motorola and reception has been poor, many calls have been dropped, people unable to reach usSummary: This is a good phone to use just for traveling. However, you cannot count on consistent service if you plan to use it in just one area.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
4
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Tracfone: The Way to Go Cellular

Posted on: August 22nd, 2006 by Carolyn Sellito

The good: No contract, service and signal are excellent. Minute cost is low if you purchase the higher minute count, no hidden fees, many current phone styles and models to choose from.The bad: If you are constantly on your cellphone, then prepaid is not the way to go, as it can eat up your minutes fairly quickly. Summary: I have had a Tracfone phone for over six years. I update to a newer phone, port my phone number over, and have never had a problem getting a signal. I pay one charge for all minutes, including roaming and long distance, and I have no hidden fees (connection fee, usage fee, nothing).. everything, even taxes, is included. They have a multitude of phones to choose from, with graphics, wallpapers, ringtones, the works. I wouldn't change for the world.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
3
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

I love it!

Posted on: August 22nd, 2006 by JUDY IVIE

The good: when I'm away from home I can call to check on my disabled husbandThe bad: can't get a signal at the house. have to go 5 miles up the highway to get oneSummary: I wish the service could have service at my house, it would allow us to save on our long distance service

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

tracfone

Posted on: August 21st, 2006 by robert lippman

The good: good for emergencies onlyThe bad: signal is not so great in many counties of NYSSummary: I don't know if I can write fifty words or more on these Tracfones, but here goes....First of all, they have raised the price of the yearly card from eighty nine dollars to ninty nine dollars. Granted it is still the cheapest deal around, but, as they say, you get what you pay for. I once spent an hour on the phone with one of the service reps in trying to solve an issue. This seemed to me too long.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Tracfone Wireless

Posted on: August 17th, 2006 by Nancy Cantrell

The good: No Monthly BillsMinutes RolloverYou only have to buy a new card every 60 days and wonderful Customer Service.The bad: NoneSummary: I have been with Tracfone for several years and I really have not experienced any problems with their service. If I have had a question about anything at all they have been wonderful in getting my questions answered . I would reccomend Tracfone Wireless to anyone that does not want the hassle of paying a monthly bill.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
2
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

Great for Emergiencies & for those with limited calling

Posted on: August 17th, 2006 by Patty Hale

The good: Prepaid service that displays the minutes left and is very reliable. Service can be for 60 days up to a year. You keep the same phone number if your service does not expire. Calls always go through.The bad: This is not a plan for those who talk a lot.Summary: Tracfone is a great service for those wanting a prepaid plan. The phones are good for emergencies and are not expensive to keep connected. But if you place many calls, the service can be expensive compared to other prepaid plans.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
3
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Tracfone wireless

Posted on: August 14th, 2006 by Wendy Collins

The good: Cheap and you can buy cards and keep up with your calling time so you can manage your minutes without a contract.The bad: The customer service stinks.Phone does not have good reception up in the hills and hits dead spots constantly. I strongly suggest if you do use this that you use it in a big town, small towns, forget it. Summary: Tracfone needs to work with it's Customer Care service AND they need to work on doing what they say they will on the refferals. Each and everytime that I have tried to refer people to get my 100 minutes, I have had to call and raise cain because they NEVER send the minutes.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
3
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

My Tracfone

Posted on: August 13th, 2006 by Anonymous

The good: It's very affordable, you only spend what you want and don't waste money.The bad: You have to watch your minutes a little closer than you would with a plan.Summary: I like my tracfone a lot more than my old cellular one phone. I spent a lot of money and didn't use it that often. Now I just pay as I go and don't have to worry about monthly charges.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
4
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

Tracfone Service

Posted on: August 13th, 2006 by Krystal Shire

The good: good customer serviceeasy to usefriendlyfast serviceThe bad: I do lose signal in certain spotsphone displays for emergency onlySummary: Overall, I am very satisfied with Tracfone service. Very easy to use, and I have had no problems getting through to customer service.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
2
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Not So good

Posted on: February 10th, 2006 by Anonymous

If I could go back I would not of gotten this service provider.

This review is the subjective opinion of the user and not of PhoneDog.com

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