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NTelos Reviews See All NTelos News

Company Overview: NTELOS Wireless is a regional cellular provider in the mid-Atlantic region. The company is part of Ntelos, who also operates landline telecom services in Virginia and West Virginia. Ntelos was originally founded in 1897, and Ntelos Wireless began operations in Virginia in 1997. Ntelos also has a wholesale strategic alliance with Sprint Nextel.

Network Benefits: All-digital network provides voice and data services including BREW online applications.

Special Plan Features: Free incoming text messaging; Family plans offer up to four additional lines for flat fee; Prepaid plans available.

Unique Features: Roadside assistance option provides emergency automotive services (towing, jump start, etc.) to subscribers; 411 Plus offers enhanced directory assistance services

Pros: Excellent regional and competitive national monthly plan rates; Ntelos offers home and business phone and Internet services as well as local dealer service centers in regional service area.

Cons: Limited number of handsets available; Service centers only in Mid-Atlantic region.

Technology Used: CDMA.

Coverage: Nationwide. Regional plans cover Virginia, West Virginia, and portions of Ohio, Kentucky, and North Carolina.

Customer Service: See Consumer Reviews

Show me:

Average user reviews

 

Based on 54 Reviews

Overall
2.6
Service Quality
2.55
Customer Service
2.7
Service Quality:
3
Customer Service:
5
Overall:
4
Overall:
Review Rating: 
0

Would Recommend to a friend.

GOOD SERVICE

Posted on: May 22nd, 2007 by J BL

The good: Cheapest Plans availabe, Phone selection good, customer serviceThe bad: only decent receptionSummary: I switched to this company from U.S. Cellular. Ntelos has way better plans, and cheaper than any other company in the area. I get about the same service, maybe 1 bar less. Couple dropped calls more (get them with any provider in the area). Customer service is great

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Wish I hadn't changed.

Posted on: March 26th, 2007 by Edward Biser

The good: Neat phoneThe bad: Poor receptionSummary: Coverage is not nearly as good as my previous carrier. Nearly all the places I use a cell phone it doesn't work. I have enough signal to not have a "no signal" but not enough to make a call. Certaintly not "World Class Service". And of course I pay the same as those that do have service.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Awesome customer service and coverage

Posted on: January 15th, 2007 by Amy Gibson

Everytime i call into NTelos customer service I am treated like a brand new customer. I love the one-on-one that i get with the company. I have been with several other companies and no other can compare. I love the unlimited minutes and text messaging that I cant get anywhere else. Highly recommend to all!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
3
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

The Ballot's Out

Posted on: September 6th, 2006 by Michael Stephens

The good: Um...The bad: If there's never any roaming, why do I have a "No Service" signal anywhere in my city?Summary: I was a former Alltel customer who really debated myself at the counter when the dealer sold me on a NTelos promotion. I regret it now. NTelos has a lot to prove with its coverage and signal. I never roamed with Alltel, even after relocating 600 miles away; now I have no service two miles out of the city.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
4
Overall:
3
Overall:
Review Rating: 
0

Would Recommend to a friend.

Am I roaming now?

Posted on: January 25th, 2006 by Lynn Smith

The good: Excellent rates.The bad: Flukey service.Summary: Strangest thing - I seriously can stand at the corner of the front yard and be in my home range. But in the driveway, I'm in roaming! Other than that, NTelos service has been about par with the other two cell phone services I've used, but recently I've noticed a decline. Apparently, towers are being taken out of service in the roaming areas and are not being replaced. This is causing calls not to be received and voice mail not being forwarded until I'm back in my home range.

This review is the subjective opinion of the user and not of PhoneDog.com

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