NTelos Reviews See All NTelos News

The good: Nope, not really nay pros except a free crappy phone.The bad: The amount of time I had to spend to get the deal they said they'd give was not worth it. They change policies on you without telling you. CS reps agree to change things and then never do.Summary: I used Ntelos when they had a "Try our service free for 30 days, if you don't like it pay nothing!" sort of a 100% satisfaction guaranteed policy. I had never owned a cel phone before. I asked they lady "Hey if I don't end up using a cel phone and decide it's not for me can I return it and pay nothing?". She said "Yes." I asked it repeatedly and still got a yes. Fast forward 20 days later. No I don't want a cell phone, at least not a long-term contract one because I almost never use it. I tell her and she charges me a $75 restocking fee for my Free Phone! I pay it and then tell my husband, the lawyer who deals in fraud. So he goes and asks fro a refund of the price, pointing out their policies on the free phone trial. After three seperate visits and phone calls I get my $75 back. They make it as horrible as possible. Then after I've turned in the phone I still get a bill for next months *and* last months' service. My husband again goes and points out - I wasn't satisfied therefore it's free. They say we still ahve to pay for our service we used. There is a giant sign on the door saying "If you don't liek it, it's free!". It is a lie. My husband called many people and returned to the store several times and mostly we just refused to pay the bill. Eventually they admitted we owe them nothing and removed the charges. Guess what happened the next month? Yep we got another bill. Which we then had to take to them and point out we no longer had the phones, were not using them and owed nothing.I hate Ntelos. No one should trust them or use them. FULL OF LIES!!

The good: Their crappy phone selections make ideal paper weights. Customer service reps sometimes take their feet down from a counter to ask you "yeah, what do you want?" I can sometimes hold a conversation without getting a dropped call (as long as I'm inside one of their stores or on the very top of a mountain next to a tower)The bad: ntelos has never been a good provider of cellphone service for me. I was lured into a two year contract by a slick sales person who immediately became rude as soon as the contract was signed. Nearly every experience I've had since has reinforced my VERY bad impression of the company. I've had no luck with tech support, sales, internet, or any other aspect of the company (including billing) The one nice person I spoke with one time now works for a competitor.Summary: Look elsewhere! Don't invest your hard earned dollars on a company that not only will not appreciate you as a customer, they actually make you feel as if they resent you. If you like hitting your head against a wall or smashing your thumb with a hammer, by all means sign up for a two year root cannal like i did!

The good: Good coverage, fair price, no customer service problemsThe bad: None so far except maybe that we have to wait for bigger companies to release rights to newer phones.Summary: I am sorry that so many have had problems with NTelos. I have the exact opposite experience. I switched to NTelos about 5 years ago and LOVE the service. I am even more excited with this company after our local news station did an unbiased review of the various service providers in our area. NTelos came out on top for having the best reception, fewest dropped calls and lowest price. I had been with ATT who was bought out by Suncom. Once the buy out was announced, I called ATT and asked them if I was unhappy with the service, could I drop the plan. I was told yes. Once the buyout was complete and ATT was Suncom, my service with them suffered. Dropped calls were common and the price increased. I called to cancel my service and was told that I would have to pay $200 to get out of my contract. I kept ATT until the contract was finished and then switched to NTelos. I am a teacher that travels between several different schools in a rural area. I have NEVER had a problem getting reception with NTelos except on a new bypass, and that was fixed later. Too, once my children ran my bill over by about $150 with texting. I called NTelos who granted me grace and removed the charges. I upgraded my service to include texting as I learned that teens would rather text than talk.A colleague of mine recently purchased an IPhone. He was trying to convince me that I would love an IPhone. Maybe so but if I have to leave NTelos to ATT to get an IPhone, forget it! Thank you, NTelos, for a great service.

The good: I get their signal at my houseThe bad: Everything else about nTelos is bad.Summary: I have the Blackberry 8830 phone. According to Blackberry, the phone can work as a tethered modem. nTelos tried to tell me that it would not work that way. I informed them otherwise. Then they gave up and just told me that me that my question is outside their training.... WHAt??!!!