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NTelos Reviews See All NTelos News

Company Overview: NTELOS Wireless is a regional cellular provider in the mid-Atlantic region. The company is part of Ntelos, who also operates landline telecom services in Virginia and West Virginia. Ntelos was originally founded in 1897, and Ntelos Wireless began operations in Virginia in 1997. Ntelos also has a wholesale strategic alliance with Sprint Nextel.

Network Benefits: All-digital network provides voice and data services including BREW online applications.

Special Plan Features: Free incoming text messaging; Family plans offer up to four additional lines for flat fee; Prepaid plans available.

Unique Features: Roadside assistance option provides emergency automotive services (towing, jump start, etc.) to subscribers; 411 Plus offers enhanced directory assistance services

Pros: Excellent regional and competitive national monthly plan rates; Ntelos offers home and business phone and Internet services as well as local dealer service centers in regional service area.

Cons: Limited number of handsets available; Service centers only in Mid-Atlantic region.

Technology Used: CDMA.

Coverage: Nationwide. Regional plans cover Virginia, West Virginia, and portions of Ohio, Kentucky, and North Carolina.

Customer Service: See Consumer Reviews

Show me:

Average user reviews

 

Based on 54 Reviews

Overall
2.6
Service Quality
2.55
Customer Service
2.7
Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Bad service and reception (don't waste money)

Posted on: March 4th, 2011 by Anonymous

The good: CheapThe bad: No reception, call drops, poor customer service,text messages don't go through either, bad overall quality. Rude customer service, not helping with the issues. Want penalty even idf they are unable to resolve issuesSummary: I complained about no reception at my house and they told me "sorry" can't do anything. You have to keep the service until the contract is over. They told me that it can't be resolved. I am stuck with the service and paying for the phones I can't even use. Went to the Ntelos after getting the phone and was told to wait until all the leaves from the trees are gone to get better service.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Dont Wait GET IT NOW Best Service 5/5

Posted on: June 28th, 2010 by preston surface

The good: My family and I have had nTelos for about 13 years and have always had good luck. We had them when they were called INTelos wich was long ago. You get service just about anywhere. The costumer service is in the united states so your not talking to some weirdo. The people at the store are very polite and caring. Handset insurance is decent 4/5. Now to the prices 5/5! The bad: Phone selection is not the best and the Andriod phones available are not the best aka: The HTC hero or the Zero as I call it. If you have a contract and during it you get a better phone they make you pay $16 to swap for the new one.Summary: Overall I would recommend nTelos to anyone due to the nation wide coverage. I got coverage in parts of Cancun and Paris. So that tells you somthing.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Great Phone and Customer Service, just not mainstream enough

Posted on: June 26th, 2010 by Kevin smily

The good: Ntelos has great coverage in northwestern va where i live and basically everywhere in va and NC...i even get service at my friends house where he cant get service with at&tThe bad: Out in wva on vacation... my friend with at&t got service, but i didnt... also, it isnt really a supported carrier to say, vote on american idol, or get facebook mobile on a non smartphone...Summary: Overall Ntelos has good coverage and great prices and deals... they are getting better phones over time... CDMA tech. is steadily going out of date though.. and companies like at&t are the way to go.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Ntelos

Posted on: February 4th, 2010 by Janet Roach

I have been with Ntelos since 2003 and I haven't had any problems with them.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
3
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Just say no

Posted on: January 5th, 2010 by Anonymous

The good: low cost, friendly costumer service reps...not much moreThe bad: almost everythingSummary: My family and i have been with ntelos for five years and we have had nothing but problems. I have had many problems with my phones and nothing is ever done. I currently have a blackberry curve that i have had nothing but problems out of. I am a little over one year into my contract so i am out of warranty, and now they could care less if my phone is fixed or not. i called in today to try to get a problem resolved and by the time i was done i had been one the phone for fourty minutes and all they got accomplished was making me lose everything on my phone, telling me that my phone could not be fixed, and telling me that my only options were to A: do an insurance claim ($100) B: buy a new phone at retail price (well over $400) or C: deal with it (priceless). So after five years of service they will not work with me or try to help me at all. Thank you Ntelos, thank you.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

GOOD COMPANY.....LOCAL....EXCELLENT COVERAGE

Posted on: November 18th, 2009 by L Gee

The good: Excellent CoverageSales Dept. Is fantastic.....AWESOME DEALS!!!!The bad: 24 Customer Service/TechSummary: I'm a real problem customer.....I've destroyed 3 blackberry curves since my account opened in September....nTelos has replaced it 2 times......my stupid tail didnt get insurance and every time sales has replaced it for free...this time I paid full retail and they still found me a deal ....on this the 3rd blackberry....starla is awesome...ask for her.....not only have they replaced out of warranty and non insured phones they were helpful and friendly!!Excellent coverage and great data speeds.....ALL over hampton roads....I dont do much traveling but Im thrilled with my local coverage coming from VZW I feel the coverage is better than VZW....plus I get the satisfaction of knowing Im supporting a Virginia Business.They also have some fantastic devices releasing in 2009-2010 like the htc hero and blackberry tour!!!Try em out you get a 30 day and I think youll like em alot...great prices good support and helpful sales & tech staff

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
2
Customer Service:
2
Overall:
2
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Good Service, Bad With Smartphones

Posted on: September 16th, 2009 by Tyler Lewis

The good: You get an english speaking person when calling tech support, customer service was great.The bad: Blackerry worked for crap, Techs couldnt figure out the problemSummary: I had them for less than a week. I got a Blackberry Curve and at first loved it. Fast forward 3 days. The internet quit working. Called Techs and they said that it was on my end, and to make sure I had a good signal. I went to the base of one of their towers and it wouldnt access the internet except very intermitently. If you need a basic phone they're great! if you want a smartphone, go elsewhere.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
3
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

One Year Customer

Posted on: September 14th, 2009 by Dan Matullo

The good: For the most part the reception is great, very few dropped calls. More bang for you buck.The bad: I should have gotten rid of them during the 30 day trial. 2 year contract agreed on the monthly fees then after 2 months they went up without telling me on the unlimited text. Every time I call customer service I get different answers to the same 12 months of problems. Why am I being charged for using DATA when I am not using it. I even get charged when the phone is off and I am sleeping at 11:30 at night. They can't give me an answer. So now I had them shut the DATA off which prevents picSummary: Go with a bigger company it is worth paying more. I will switch after my 2 year contract runs out.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Quite Pleased (Just wanted the EnvTouch)

Posted on: September 11th, 2009 by R. Kaye

The good: Best customer service, literally. Lowest rates. Allow their customers to change plan details in order to save on expenses whenever needed.The bad: While selection is improving, not the best array of phonesSummary: Having been with nTelos for several years, I can tell you exactly why I have stayed with them: the best customer service around and low rates. I stuck with them when their coverage wasn't the best compared to others. But now, at least in my area, nTelos coverage is on par with the other CDMA providers. In fact, recently I tried a cell phone through Verizon, the LG EnvTouch. That phone did not pick up signal when my nTelos Finesse did. Needless to say, I cancelled the Verizon line and added another line to my existing account at nTelos. Also, my sister has a line through AT&T, and while she does receive cell phone service where I have no signal, her phone is constantly dropping calls in areas where my phone does not. My only gripe, is that I couldn't have an EnvTouch with my nTelos service. If they could get a better array of phones, I would be COMPLETELY satisfied.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
5
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

LISTEN

Posted on: August 11th, 2009 by NA NA

The good: nothingThe bad: everythingSummary: YOU GET WHAT YOU PAY FOR. Dont expect a FREE phone to get the best reception just bc youre too cheap to dish out a better phone will good reception. Reps are NOT able to do EVERYTHING and are not at fault if you "accidentely" access the internet. Dont be dumb-or cheap and your service will be great.

This review is the subjective opinion of the user and not of PhoneDog.com

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