Tracfone Reviews See All Tracfone News

The good: Service is good all over the country.The bad: The phones are junk.The customer service is appauling to say the least.Summary: I've been a tracfone user for 9 years. I'm now trying to be on my third phone, which might not be too bad in 9 years. But every time I went from one phone to a new phone I had to jump through hoops to get my number, minutes and expiration date changed over. What really burns me is that the phones have SIM cards in them that you can store your phonebook numbers too, but when you change phones, these people aren't smart enough to transfer your SIM from your old phone to your new phone. They have to ask you for the SIM number of your new phone to program it anyhow so why can't they just bring it from one to the other? But I digress. I bought a new phone a week ago, I tried to activate it and change it online like so many others, and after a day or two of waiting and it still didn't go through I tried calling them. I was on the phone for 4 hours, made 6 calls, got put on hold and hung up on 5 times, and each time got some different ignoramus I could barely understadn that asked me for my name, serial number of both phones, SIM numbers of both phones which are entirely too long, over and over again. And even though I had the persons name I could never get that person back so it was the sam scripted crap over and over again. It's like they don't keep account information. Regarless, this is my last tracfone and we're reporting them to the BBB. Good luck if you decide to go with them.

The good: Advertisements are falseThe bad: False advertisement of double minutesSummary: Don't be fooled by promise of double minutes, and don't expect much help from "technical" support. Twice they dropped my call, and once, quite creatively, suggested I call back. I did about 5 minutes later only to find that the call center had closed.When I finally got an alien to listen to my complaint. He deffered to his supervisor, who anonymously declined to help me.DON'T BUY TRACFONE

The good: Pretty new phone that doesn't workThe bad: "0" STARSSummary: "0" STARS4 Hours on the phone and still no transfer of existing number to new phone which was purchased through Tracfone...Looks to me like they make they're money by taking peoples minutes...Definitely would not invest in company...Two phones sent...Resending one phone..Postage they're problem....Sent a new sim card priority expresss fedex...Wonder what that cost...???..Like I said from the reviews it looks like they make they're money by ripping people off of minutes...With all the high postage they are paying they have to make money some way...

The good: Value, customer serviceThe bad: If you're looking for the latest/greatest this probably isn't it.Summary: At our historical usage level our monthly bill will go from $90 with Verizon (2 phones -700 minutes which we never come near to using) to around $50 with Tracfone. We've been with Verizon (including other wireless providers they gobbled up) for at least 12 years. Though we've found the charges outrageous and their customer service lacking for sometime (especially in Verizon Stores - nearly always long waits, non existent follow through or problem resolution) we've been reluctant to venture out - like the dog that stays with his master who mistreats him. My parents have used Tracfone for years now and have been pleased - so we finally decided to make the leap. We've not used the service much so I can't comment on signal strength except to say my parents have had signal strength with their Tracfones in places where I have not with Verizon. One hesitation to the switch was all the complaints about customer service, poor english speakers etc... All I can say is that I've been very impressed with the reps I've talked with and throughout the porting process when I've called several times, I've not waited on hold to speak with a live person for more than a minute (very unlike Verizon). My husband is the texter in our family so we had a text upcharge fee on Verizon to cover but since I never text I didn't have a package and would get charged .25 every time someone sent me an unsolicited text (typically bad group forward emails - ugh). I've have to call and say, please don't text me. Now our average text cost will be around 3 cents! 3 cents Tracfone ... 25 Verizon. Let me think about that one for a minute! Just one example. So far my only beef (minor) is that I didn't feel Tracfone was clear that you could be out of service for a while when the switch is made. The site says it will take 7-10 days to port your number (which I assumed I'd have my other carrier working until then) but then I lost Verizon and when I called they told me I could be without service for up to a week! I ended up being without any service for a bout a day and a half which was not a big deal. My husband was out of service for less than 24 hours. If that's the worst we experience and I can save $500 a year on wireless I'm thrilled. I think my parents have been with them for about 5 years and in all that time my father said he received one bad phone but when he called about it they sent him a replacement without having him wait to ship the other phone back. That's good customer service. I'll post again if the service takes a turn for the worst but based on our experience so far - I'm kicking myself for having waited so long to make the switch.