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Not even 1 star. I called c/s to ask about my move from FL to VA but I kept FL phone number with FL area code. I asked if I called 9-1-1 would it call FL instead of VA? The c/s rep had no clue thought that 9-1-1 was my area code. She then said I should have read my user agreement to get the answer! Well they are located in the Philippines no wonder they don't understand what 9-1-1 is. I went to YouTube and got the answer to my question ... step by step instructions on how to change your address for the 9-1-1-1 service to call correct EMS location. But wait ... there's more! I called c/s next day to tell a supervisor that their c/s reps are clueless. I explained briefly the issue and asked for a super. She put me on hold a brief time. got a few cliks and then the anoying wait music. Finally someone talked to me who had the SAME VOICE as the person I spoke to first, claiming to be a Super. I began to repeat my issue and she HANGS UP. I waited a few mins, got cup coffee and called again to get my message to them. Nice guy took my call, listened, and put me on hold ... CALL HANGS UP. If you want help with your phone go to a store (maybe they will help if you are under the age of 30 if not they treat you like you are mentally challenged and talk to friends on their cell phone while they are helping you). OR "dial" Youtube with key words for your issue. Jus' sayin'

I have been a very loyal customer to MetroPCS for at least 10 years. Boy, have they grown UP and have come a Very Long Way from being a provider whereby at one time Your Service would only work if You Were In A Certain Region of the State. When I first had the service back in the early 2000's out in Southern Florida, the service would work from for example, Miami up to around the Tampa area and then it would shut off until You got back into their coverage area. That Was Then, This Is Now! Today, the Service Covers practically the Whole United States which Now Includes Canada (my country) Yippee and Mexico depending on which type of Service You are paying for. Like I Said, MetroPCS has really Made Some Very Powerful and Positive Changes! In Addition, Now They Even Offer IPhone Services for the Same Price as an Android. Wow! I am Very Proud to be their Loyal Customer! I will Gladly give and provide a Very Good Reference, Letter Of Recommendation and Commendation to anybody who asks ME for one. No Problem! I want to also provide a Personal Commendation and High Recommendation to Alex out of the MetroPCS Corporate Store located at: 3700 South La Brea Avenue, Los Angeles, California 90016 who has known me for at least Seven (7) years + and has Provided ME with Outstanding and Top Class Customer Care Service whenever I need it! I also want to add an Extra Commendation and Recommendation to Richard, in their Southern California Corporate Offices for All Of His Hard Work, Patience and Efforts that he has Made and Built Towards ME at Keeping Me As His Very Happy And Loyal Customer as well! You see, it is people like Alex and Richard who Keep MetroPCS Strong, Alive, Healthy and Well! No Wonder Why They Have Been A Smash Hit For Years! I want to personally Nominate MetroPCS for The Top Cellular Provider Of The Year Award! Thank you for Your Wonderful First Rated, Number One Services That You Have Provided To Myself As Well To Millions Of Customers Out There! Sincerely yours, Howard Paul Shore Loyal MetroPCS Customer Volunteer Spokesman For The Company /HPS

I really don't have much nice to say about MetroPCS. i got my OneTouch Fierce last year, worked fine for about 3-4 months and then i wasn't able to talk without using my speakerphone because you couldn't hear crap through the ear piece. i took it up to my local office they said they are not sure what the problem is but to send it in and get it replace. so my husband and i SENT $100 just to get our phones replace. Alright that's done. NOW my phone freezes every other freaking day and very little internal memory. so we are due for an upgrade and find out these phone have been DISCONTINUED..WTF. Really, gee i wonder why???? anyways now we have to pay $100 more dollars plus the price of the new phone we wanna upgrade to. yeah fucking right. I'm just gonna up grade to a better carrier period. worst thing i have ever done is use MetroPCS as my carrier. I would never recommend this place to anyone..EVER.

To: One Mobile LLC Store #17, Manager: Emanuel To: Metro PCS Customer Service To: Metro PCS Corporate Headquarters Re: One Mobile LLC Store #17, Manager: Emanuel Re: Metro PCS Customer Service Re: Metro PCS Corporate Headquarters Two days ago, I got a Windows Lumia from your store. I wanted an android to replace my old one, but this was heavily pushed on me with the promise I could return it if I didn't like it. The phone isn't for me. It downloads files to some hidden, isolated storage, and has poor call quality. I really only need an android. I decided to troubleshoot the device first, and called your customer service, where I spent an hour and a half on hold waiting for supervisors, and trying to get it working. It didn't. Over the course of about 9 calls, I went through the motions of calling, asking for a supervisor, being asked to verify, explaining the situation, and being asked to hold before being disconnected, and calling again. Eventually, I actually got a supervisor, and explained the situation to her, and she said she would transfer me to an agent who could look that up for me. A little aghast, I blurted, "You mean you're going to put me back through everything I've just been through, just to get hung up on again??" "Exactly" she said. As it was the VERY next day, (yesterday) after purchasing the phone, I called to ask about returning the phone to the store where I bought it, as promised. The person on the other end said I 'might' be able to return it, if he saw the phone, and agreed, and he listed off just a couple phones he 'had' that I 'might' be able to exchange it for 'if approved', which sounded like they must be refurbished. I was non-plussed, and decided to call customer service again to troubleshoot, but after another 45 minutes, was finally told I should be able to return it to the store, I just needed to speak to the manager. I called back, and the same man answered. I reminded him of our conversation regarding the replacement of my phone with a refurbished one, and asked if I could speak to the manager. He said he was, and I asked if I could just return the phone, and he told me I could return it if it had less than an hour of talk time. This seemed odd, but I'd just spent 2 hours on hold with your customer service, trying to troubleshoot the very issue I was having, and I asked if this would really count against me in returning the phone, and he said "Yes, you will not be able to return that phone because of the call with customer service" The person who sold me the phone told me I had seven days to return it, and I asked him about this, but he just repeated I would not be able to return it. I thanked him, and said I would just follow up with customer service regarding my concerns, and could I have his name and employee number to reference. He politely said "Yes.", and then hung up the phone.. Surely we had just been disconnected, so I called back, and then again, getting no answer before a woman picked up and, when I asked for the manager again, said he was 'in the bathroom'. I asked for the manager's name, and after a moment, got "Emanuel". There is no employee number, but he manages store 17 at 50th and Federal, in Denver, CO. I'm very upset at being lied to, and stolen from. I can't believe you are ripping me off this way, my customer experience has been terrible, and I am very unhappy with Metro PCS. I called customer service again, and finally got a hold of a supervisor, "John, 304610", who promised he would find out what phone they could send me, (refurbished?) and would DEFINITELY call me back in an hour, I could count on him! This was yesterday. All I want to do is put it back, the phone's hardly been used, and everything is still in the box, but it's becoming obvious your company has pawned this phone off on me, and won't be taking it back. I am unhappy about your false promises and claims, and lack of loyalty to your customer. I am unhappy about being conned, and taken advantage of by your associate. I am unhappy about spending two useless hours on the phone with your company to fix my phone, only to be told this is why I can't return this useless phone for a crappy, used, refurbished one! I was very upset, and wondered if there was anything else I could do. Over repeated calls, I was given 5 numbers for corporate, one in Irvine, three in Dallas, and a toll-free one, all of which only routed me back to customer service. Finally, I was told by a supervisor there IS no way to call corporate! With Metro PCS... -You get what you pay for. Be advised.