Metro by T-Mobile Reviews See All Metro by T-Mobile News

I tried to retrieve my pin from metro since i did not write it down. received no help in that regard. I am disabled and could not get to the store to do this. I wanted to switch to another carrier sine I could not afford metro anymore, so in order to keep the same number they needed my pin. I had the access code but that wasn`t good enough!!! They locked my phone!!!! so now I must go to a store which is very difficult to do. Since they locked my phone, I can`t even acquire a new phone number because my sim card from the new carrier is not recognized. thanks a lot metro!!!

I called the customer service line to see if they can turn my phone off because it got stolen well they putting you through hell now they want u to go to the store to have your phone turned off I don't have transportation they don't care so for that and I just wanna know how in the world are we supposed to read a pin number back if we don't have a phone if I'm the account holder and I have all my information then there shouldn't be any issue y'all the only phone company making people go through hell

I broke my phone for the 1st time and did an insurance claim to get a new one! What a nightmare!! I got the new one in the mail and when trying to activate it, it took almost an hour because the person on their end of the line wouldn’t listen to me and kept cutting me off! Then after five days of having my new phone, I was talking on it when it cut out and said no service on the top left corner. Went into metro after not having service and they look my phone up that I received through insurance and it is blacklisted!!!! How in the hell do I get a new phone from y’all and it is blacklisted?! And the lady that called insurance claim handed me the phone and the lady on the insurance end told me that she would email me a label and to send the phone back then they will send me a new one!!!!! Why can’t they send me a new one now? This is not my screw up! I shouldn’t go without a phone for days because insurance claim, that I paid $200 for, sent me a stolen phone! I am so pissed and confused about all this! By the way she said they would email me a label and I have not received on! And how does that even work???? I have to go somewhere and print the label off my email to send a phone back that no one can put service back on??

I had Metro PCS for 2 yrs and it was ok for what I was paying and then they merged with T-MOBILE and it got horrible. I couldn't use my phone in my house for calls or texts and I had dead zones for about 4-5 mile stretches. So I switched to a new carrier 1 week after paying my Metro PCS bill and they refuse to refund the unused portion saying they told me that the day I cancelled. You can't understand half of the customer service reps anyways with their rambling conversations.