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Android 4.4 (KitKat) is the most recent Android version released which obviously mitigates the latest CVE security vulnerabilities effecting all previous versions of Android. T-Mobile has been (like so many other providers) slow to upgrade certain Android phones, not to mention the fact that they've been selling phones which cannot accept the latest upgrades to the Android Operating System (like the 'LG Optimus L9')---thus leaving those customer's phones vulnerable to the aforementioned CVE vulnerabilities---lest these customers opt to purchase a new phone with Android 4.4 already installed. That seems to be the only option T-Mobile is willing to currently offer to this obviously growing and insidious problem with security vulnerabilities. Why they would sell phones that, because of internal hardware restrictions, could no longer be upgraded to the latest most secure versions of Android, is yet to be a question I'm sure many frustrated customers want the answer to! We are only rightfully concerned about the security of our devices---yet providers (like T-Mobile) have left these customers to fend for themselves. This is quite disconcerting to say the least.

We came to T-Mobile looking for pre-paid wireless hot spots. They told us that no such thing existed, even though they advertise it all over the place. They said the only option was to go with a pay as you go plan, and that they were having a special deal that means we would only have to pay for activation and nothing else for the first six months of use (we only had to pay extra if we exceeded 1 gig of data). It sounded great. When we got the first bill it had all of the activation fees, which was expected. The second bill however, had a $10 charge for each line. Which was something they said would not happen. We went back into the store, who told us that it was out of their hands, that we had to talk to customer care. The horribly rude people at customer care did not, in fact, care at all. They said that the charges were legit, and that is what we had signed up for. The people in the store just shrugged, so we cancelled the line. NEXT MONTH we got another bill, even though they told us that for our inconvenience the would wave the prorated charges. I called again, and I didn't know what to expect. They were even more rude and blatantly lied to me until they had frustrated me sufficiently enough to just hang up. That is how they make their money. They lie to you, and charge you for things you do not even have. When you tell them you purchased something different, they just tell you that you are wrong, and shrug. Then they take your money and shit on it.

I have had my Lg G2 phone replaced 3 times with a 4th phone on its way and T-mobile can care less about the problems and there is nothing more they can do for me .We have been with this company for 15 years and use to love T-Mobile because of there service . No it is so crappy we are looking to switch to another . Such a shame how horrible they have got with customer service since they switched to the no contact deals .

horrible coverage...adds lie about this. Reps is store are rude and not very helpful. You are stuck paying the entire billing period even if you change providers only 1 day in. This compnay is horrible