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The good: Only purchased this plan for the unlimited texting ......The bad: Don't bother calling customer service, it will take forever and they probably can't help you, finally gave up on keeping the old phone number, they couldn't get it to transfer it over. Summary: Purchased an overpriced phone in July 08 for my teenage daughter with a promise of an $80 rebate, its now Dec 08 and Cricket needs another 6 wks to send the check. Purchased extended long distance coverage but can't make/receive calls in some urban areas close to home. When shopping for the phone/service, one Cricket retailer lied about the rates available, said the brochure was misprinted and only offered the expensive plans.

The good: Absolutely nothingThe bad: Absolutely everything...especially the customer service.Summary: It took me exactly two weeks with Cricket to realize I made a big mistake. First, the store I bought the phone in...a "MyShot," did not have any working displays, so I took a chance on it because it looks nice. Kind of like buying a car without driving it only because it might look cool. As for the service...a lot of dead spots, especially around the Las Vegas airport where I work at. That's not a good thing, especially since I need my phone to communicate about fuel loads on big airplanes. This particular phone is a cheap one, so I really can't slam it too much because you get what you pay for...but considering I wasn't happy with it, I tried to get customer service to find out about upgrading.After being on hold several times for long periods (up to a half hour), I finally got someone (you have to find away around the irritating voice constantly telling you to push buttons, which takes a while). That voice then tells you every ten seconds how important your call is to them. Sorry...no consolation there.I had a terrible time understanding the person I got on the phone, and they apparently didn't understand me too well either. Look...if you must put call centers in third world countries because you can get away with paying people a buck an hour, can you at least find some who speaks English?? After asking if there was someone nearby who spoke better English, I gave up. I then continued to try calling, only to find that I coldn't make ANY calls! I found a landline here at the airport, and tried a few times to get through...to no avail. Finally, after work, I drove like Earnhardt to the nearest Cricket store, mad as hell. It took the assistant manager fifteen minutes before she finally figured out that my service was still on, but my number "somehow" got locked out of the system. I then knew that the vindictive little b---h I had on the phone earlier must have done it. Once that was straightened out, I asked about upgrading my phone and explained that I bought the phone without being able to see how it works, but she said I was stuck with it and would not get a refund under any circumstances, nor even a discount on another phone. At this point, I wanted nothing more than to throw my phone against the wall over her head and see how many pieces I could make it explode into...but I just went home, dug my old Virgin Mobile phone out of the closet, and re-activated it. I read someone else say that you have to go to Leap customer service to resolve issues. I might have tried that if I hadn't already thrown away the new business cards I had gotten for my Cricket number. It's okay...the service wasn't that good anyway. Save yourself some headaches and DO NOT switch to Cricket. Whatever your current company did to piss you off, I assure you Cricket is not the answer. The $45 unlimited thing sounds real good, but that's without the taxes and fees. Other companies are doing the unlimited thing too, and much better for not much m

The good: No contract, No credit check, unlimited minutes, texting, etc. all day everyday. Always know what my monthly bill is going to be. Bridge payment, where you pay $20-$25 towards your bill to continue services through the end of the month.The bad: Expensive phones. No incentives, rebates or discounts for existing long-time customers. There is no grace period for paying your phone bill. When that due date hits and you don't have that payment, it's off. There is no making payment arrangements. Phone customer services needs improvement to say the least.Summary: I've been with Cricket for about 4 years. Have only had two phones - my son inherited my first one because his was stolen and I bought myself a new one. Very satisfied with just about everything Cricket. Right now, I don't think there's a better pre-paid wireless service anywhere.

The good: Monthly CostThe bad: The worst customer service in the world, cheap phones that don't last.Summary: Cricket may have great monthly service costs, but that all they have.Worst customer service in the world, phone are junk.Do yourself a favor and stick to a real cellular service unless of course you love double billing, no credit when you bill is paid and rude customer service agents that could care less.