Boost Mobile Reviews See All Boost Mobile News

The good: Repeatedly: Great Price, Best Prepaid Deal Possible, Very Affordable.The bad: BOOST MOBILE Phones Are Not Reliable, Late Text Messages, Dropped Calls For No Apparent ReasonSummary: I Have had a boost mobile phone plenty of times. The only reason why I would get it again is because it fits my budget. Other than that, I Would never get a boost again. 1.) The phone i776 Earpiece almost always goes out. If YOU have this phone your earpiece will most likely go out and you better use a blue tooth or speaker. Everyone I Know has had this problem. And when they send it back to motorola they say that it was water or physical damage when in most cases that is completely inaccurate. Dont believe me? Google It!((Bad For Business))2.) The battery never stays charged. You can have a full battery and without barely touching the phone, it will shut off. (Having this problem for years.)3.) CHARGERS, CHARGERS, CHARGERS!! The charger for these phones always get a short in them, causing one to replace them every chance they get. I honestly think that they make the majority of their money on new cell Phones and chargers. I think Motorola and Boost are getting it Good!5.) For some reason, the text messages take FOREVER to get to the phone. I have no idea if that is the service or Motorola, but that is horrible to start an old conversation the next day, because it takes a long time for the message to come through!4.) Honestly, if you want a quality or decent phone they you should simply buy a nextell phone and put a boost chip in it. Their phones for some reason are of much better quality.I would not recommend any one to buy this phone service unless they absolutely need to. Otherwise, if you want this to be reliable. It AIN'T GONNA HAPPEN!***Customer Service Is somewhat helpful.

The good: $50 unlimited planThe bad: Poor customer serviceSummary: I was with boost mobile for almost 5 years and 2 weeks ago my voice service stoppped working (not able to call out and incoming calls went right to voice mail). The walkie-talkie, text and web worked fine. 4 calls to customer service and being transfered twice to tech support the problem was never fixed. On the 3rd phone call I was transfered to tech support were I spent 1 hour on the phone and was told that there was no more they can do, I requested a trouble ticket and was told no. I explained this was my primary phone and I need it to work, all I got was a speach on terms and conditions. My 4th call was to request for my account number to port to AT&T. Porting forced me to give up my $102.00 balance.

The good: The Price PERIOD!The bad: SEE BELOWSummary: I was with boost mobile for 6 months, during that time I called AT LEAST 12 times after failing to received numerous text messages OR after receiving messages that people had sent at noon at 3am!!! I received MANY MANY $5- $30 credits to my account for their piss poor text messaging service EACH and EVERY month. They kept apologizing (As per their written statement) Customer service were like robots and NO MATTER what problem you were having they could not help you or even listen to the problem until they read (verbatim) the pre written apology in front of them. Their excuse is that they "ARE SO POPULAR" that they are having a hard time accommodating the HUGE text messaging demands. It was after my Father was in the ICU of the hospital and the only way that my family members were allowed to contact me was via text messaging as speaking on the cell phone would interfere with the medical equipment that was keeping my Father alive. At 2:30pm yesterday my Father passed away My mother sent me a text to my boost mobile phone and I received it 6 hours after he died. I missed saying goodbye to my Father because of these Bastards!

The good: The value of their plans are great if you are in an area that is well covered. I never made it outside of my area before they made me mad so not sure how the out of area serice is.The bad: -Their policies make it hard to add money to your account.-You can't add more than $100 to your account.-CUSTOMER-NO-SERVICE!!Summary: If you allow them to pilfer money out of your bank account automatically then adding money is easy (I do not do this on priciple, for ANY company) otherwise they make you verify your identity with your bank every time you add money which takes as much as an hour sometimes. When I voiced my concerns I got the copy and past response twice before I threw in the towel. All they would say is to sign up for automatic payments or get a reboost card... how is that any different than using the same credit card to add money to my account every month. I can understand having to verify my identity the first time. The people you get on the phone are morons that hardly even know their own company policies. My bank (wachovia/wellsfargo) seemed confused about the whole verification process each time I had to verify my identity and the questions they would ask could hardly be considered enough to verify my identity, but it was acceptable to boost. I wanted to keep my service with them but they made that impossible (nor did they seem to care). When paying my bill becomes a chore I'll gladly pay more for another carrier that offers less goodies. I just need a phone that works. I have too much to worry about to deal with my phone bill each month for an hour.