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Boost Mobile Reviews See All Boost Mobile News

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A subsidiary of Sprint, Boost Mobile skips the long-term contracts and offers customers Sprint network coverage with award-winning customer service. The company has been in operation since 2002, and continues to offer flexible plans to fit anyone and everyone.

Unsure about whether or not Boost Mobile is right for you? Check out these insightful reviews from consumers. Based on network coverage, customer service, plans and more, these reviews will give you a great overall sense of what a Boost Mobile plan is all about. Have your own experience to share? Write a review here!

Average user reviews

 

Based on 223 Reviews

Overall
2.35
Service Quality
2.4
Customer Service
2.15
Service Quality:
3
Customer Service:
1
Overall:
3
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Cheap but expect issues

Posted on: March 21st, 2012 by Anthony Apice

I've been with Boost for over 2 years now. It's been relatively smooth sailing until late. I've always had some issues crop up with sending/receiving texts every other month or so but it was usually resolved rather quickly. It was never even worth a call into customer service (thank goodness because that's a NIGHTMARE). For what I'm paying a month I can accept little blips like this. Recently however, both cell service and receiving texts have been a major issue. My phone was useless for over two weeks at one point and now I'm still having issues with texts. Getting a Boost rep on the phone is a LOT more troublesome then it should be. Once you do get a rep, I have to say they are always pleasant and rather chipper considering what they are doing. A good attitude only makes up slightly for their incompetence however and the managers aren't nearly as pleasant should you need to escalate the call. Anyway, for essentially not having a phone for two weeks and still having issues with the service, I was awarded a whopping $10 credit to my account. Even after arguing that was the best they can offer. Frankly, I thought it was insulting. So, for years I've been accepting of slightly shotty service for the deep savings but now I'm thinking it's worth it to pay a bit more. If you can deal with the occasional headache, Boost will certainly help your wallet, but I'm over it.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
3
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Great value and quality with average customer service.

Posted on: March 10th, 2012 by Kevin Crouse

I have had Boost mobile for about 5 years now. I previously had Nextel and my provider before that was Verizon. The quality and value of Boost is great, the customer service is lacking some as I have had a few issues with them but nothing serious. Honestly I had worst customer service and issues with Verizon. I couldn't be happier with my Boost plan I had the shrinkage plan since it was released. For the price it just can't be beat with great quality, value, and average customer service.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
5
Customer Service:
3
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

I love it!

Posted on: February 28th, 2012 by Paul Trebing

I don't understand what problems the other folks had. I had Sprint for 8 years and after many billing issues, I went to an all inclusive plan from Boost. Since it uses the same Sprint CDMA towers, I figured I would get the same great service. I was right. The key to getting better customer service is to go to the Sprint store and get the in store reps to help you instead of going to the call in service. When I was with Sprint, I only called customer care when there was a billing issue, which was EVERY month. With Boost, there are no overages, so I can handle my bill from the website. Keep in mind, not all phone companies are the same. YOU have to figure the best way to deal with them. With Boost you will get no overages like you would with Verizon or Sprint, so no surprises.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Horrible Company ..Ran BY IDIOTS

Posted on: February 22nd, 2012 by Anonymous

boost mobile may be cheap ,but the customer service you receive is ridiculously slow and and unaware of their products and services?frankly its just not worth it. with an automated system that almost makes blowing your own brains out ..easier than repeatedly pressing endless buttons? so if next time your at radioshack or anywhere boost mobile devices are sold?Dont LOOK , JUST WALK AWAY..its not worth your Health

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
3
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

You're rolling the dice

Posted on: February 20th, 2012 by Anonymous

If you're in a good coverage area then Boost is a nice bargain. I'm not, and the phone I bought is advertised as having wifi calling, but Boost doesn't support it. You would think as the model (Replenish) is advertised on Samsung's own site as having this feature that Boost would point out they don't support it to avoid customer confusion. Customer service is practically non-existent with Boost, so if you run into a problem, get ready for a painful experience. Pretty much the only way to resolve any sort of service or phone issue is to cancel your service and return the phone, which I did. I guess the best thing I can say about Boost is that since there is no contract, at least you can limit your losses.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

HORRIABLE!

Posted on: February 16th, 2012 by Lisa Leann Franks

boost mobile is the worst cell phone company. not only do they have bad service but the coustomer care center and tech support center are shitty... i went through coustomer care center and they herd me fine then they send me to tech support and they couldnt hear me i dont believe it was my fault the dude could barely speak english...urghh once i get the money best believe im leaving this company..they should just stop with there business! CAN YA HEAR ME NOW!!!

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
1
Overall:
1
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Terrible!

Posted on: February 9th, 2012 by Anonymous

Not worth jumping through their hoops to keep the service right.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
3
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Great Experiance

Posted on: February 8th, 2012 by Chris Moore

I love my LG Optimus and I use it as a WIFI hotspot and can also tether it for faster speeds but you cant beat a 100 dollar phone that costs 300 normally and unlock it to do all of what the 500 dollar plus phones do. For 55 dollars a month unlimited everything is hard to beat. I am comming from 3 years with Tmobile which I loved they just dont have enough coverage out here in the boonies where I now live, and SPRINT happens to cover it so, Boost works for me! great deal, get-er-done

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
4
Customer Service:
1
Overall:
5
Overall:
Review Rating: 
0

Would Recommend to a friend.

Use A NEXTEL phone on Boost

Posted on: January 30th, 2012 by Anonymous

I have had Boost since 2009. I had NOTHING but heartache. CONSTANT dropped calls, 2 day delayed texts, people couldn't reach me, etc. Here is the interesting part, all the time I had problems, I was using BOOST phones. A friend of mine on NEXTEL gave me a I580 for free. I put my SIM card from the Boost phone into the i580 and, all at once, I mean AT ONCE, all the problems disappeared! The NEXTEL phone works great! After all, BOOST is iDEN and that means you are using the NEXTEL network anyway. Seems the NEXTEL phones are the answer, I have a friend who also did this and all is well.

This review is the subjective opinion of the user and not of PhoneDog.com

Service Quality:
1
Customer Service:
0
Overall:
3
Overall:
Review Rating: 
0

Would Not Recommend to a friend.

Not what i was expecting

Posted on: January 9th, 2012 by Anonymous

Ive had boost before and never really had a problem with them. Now that I have the android phone im seeming to get all types of issues. Dropped calls and poor to no connection coverage. Im confused as how they say they have 3G coverage and it never works. If im indoors you can forget about my phone working. I have had Verizon off and on for years and i finally had enough with the $100+ monthly bills. So i thought going back to boost since they had android phones would be worth it...boy was i wrong. my suggestion is don't offer a service if the company can not keep up with it.

This review is the subjective opinion of the user and not of PhoneDog.com

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