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If you decide to leave AT&T and carry your AT&T phone to another carrier, AT&T will NOT unclock your phone until you pay your final bill. The problem is, this final bill will not come out until your NEXT billing cycle. So your AT&T phone will be UNUSABLE for a month or more until your final statement is released and you are able to pay your final bill. What's worse: after paying your final bill, AT&T takes up to 7 business days to unlock your phone! Ridiculous, inconvenient nonsense!

ATT companies force their customers to use only the phone was purchased from ATT. As soon as you insert a SIM-card to new phone, they added $ 30 to your account and refuse to remove the service. Has anyone a similar problem?

If I could rate this company negatively I would in a heart beat! EVERYTIME I call there I have too speak with a foreign fuck who doesn't understand anything I say! You have to wait years upon years to upgrade! The prices are outrageous! And it takes forever to connect with a customer service rep because everytime someone calls they have to make a collect call to china or where ever they get these people. Absolutely ridiculous!!!

Maria V.: Welcome to AT&T Premier Support. I am reviewing your pre-chat questionnaire and will be right with you. Maria V.: Although you may have provided this information, may I please confirm your full name and the wireless number you?d like to discuss today? Sheila McGregor: Sheila H McGregor 802-363-3593 Maria V.: Thank you for the information. Maria V.: I understand that you wanted to process an upgrade, is that correct? Maria V.: We have not heard from you. Do you wish to continue the chat? Sheila McGregor: Yes- and yes, I would like a new phone. Normally when you sign a 2 year contract you get a special deal on a new phone, correct? Maria V.: Yes, that is correct Sheila. Maria V.: I'll be more than happy to assist you with this. Maria V.: Would you like me to provide you the steps on how to process an upgrade through your online account? Sheila McGregor: ;o) Online account says I am not eligible. Offering me the HTC One for $399.99. It is available to someone signed a 2 year contract for 99 cents. I would like the same deal. Sheila McGregor: I will sign another 2 year contract. Maria V.: Let us see your options Sheila. Maria V.: For security purposes, can you please provide me with the last 4 digits of the account holder's social security number in place for verification purposes? Sheila McGregor: 1798 Maria V.: Thank you. Maria V.: As a valued AT&T customer, we can offer you a discounted iPhone upgrade at 2-yr commitment pricing + $250 along with a new 2-yr commitment and a $36 upgrade fee. You may qualify for a standard iPhone upgrade on 08/05/2013. Maria V.: You may select any equipment at our full retail pricing. Additional equipment discounts are not available at this time due to recent upgrade and/or activation. Discounted equipment pricing may be available on 08/05/2013. Maria V.: The offers you will see online are the allowed devices and prices by AT&T as agreed by the company that your account is associated. Maria V.: Would you like me to provide you the steps on how to process an upgrade through your online account for you to view your options? Sheila McGregor: So, although AT & T did not provide me with a new phone when I signed my contract over a year ago-- you will not offer me a new phone at new contract pricing? Hmm... makes no sense for me to be a loyal AT&T customer does it? Looks like I will just purchase a cheap phone until my contract with you is up-- and then look for another provider. Please give me a name and contact email for a manager in customer service. I know you are just doing your job-- but I would like to express my deep dissatisfaction with someone in management. Thanks. Maria V.: I'm sorry for the delay. I'll be right with you. Maria V.: I am sorry for that Sheila. Maria V.: I really apologize. Maria V.: I am currently working to research your concern. Please hold and I will be right back with you within 2 to 3 minutes. Sheila McGregor: Maria-- I know you are answering my questions based on allowed procedures. I am not upset with you-- I am upset with the established procedures for current customers. Maria V.: Thank you so much for understanding Sheila and thank you for patiently waiting. Maria V.: May I just confirm if you currently don't have an contract for the line 802-363-3593? Sheila McGregor: I do have a contract. I believe I signed it on 1/4/12, just over a year ago. I already had the iPhone when I signed the new contract. Maria V.: I am sorry but our system has a record that you have a contract and it will end on 1/4/2014. Maria V.: I am sorry for the confusion. Sheila McGregor: Yes-- that would be the end of my two year contract, that I signed just over a year ago. I had an iPhone that was only 6-7 months old, so I did not need a new phone. That phone has developed multiple problems. My frustration is that I COULD have rec'd a new phone when I signed my contract on 1/4/12-- for a very, very cheap price as a new customer. I didn't get one then-- I need one now. It seems like AT&T would be able to give me a great deal NOW, because I did not get a new phone when I originally signed my contract. For clarity, AT&T does not allow upgrades until the contract is almost up for renewal? I was hoping after one year anniversary passed I would be eligible. Maria V.: As much as I want to help you with this, we only specialize in online navigation. I suggest you to call our Customer Care Center at 1-800-331-0500 for further assistance with regards to your concern. I apologize for the trouble this may have caused you. Maria V.: You may process an upgrade. However, you will need to pay for the device with the price that is available on your account. Sheila McGregor: Thanks. I will contact customer service with my complaint.