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The good: NoneThe bad: I found AT&T landline estimates your billing - thats why usage and bill don't add up. Cingular cell bill went from $65 a month to $140 for two months. Customer care said I was the cause yet the 2nd $140 bill was reduced to my normal payment. I increased my program to 1400 minutes a month and found my usage hasn't changed from my original contract of 600 minutes a month. I feel I was conned into increasing my plan. I now use vonnage for my land line and I'm dumping Cinular as soon as my contSummary: I'm hoping the FCC looks into the billing practices of both of these companies and some of the more deceptive marketing techniques used by both. BUYER BEWARE! These deceptions are not mistakes. They are deliberate methods employed to take advantage of unwary consumers.

The good: Rollover minutes, mobile to mobileThe bad: No family or friends calling plan additions. Dropped Calls and bad reception in our home. Certain phones are not insurable, but they don't tell you that when you buy the phone. Summary: Customer service is pretty decent, never had to wait to long to speak to anyone. They are bit clueless about some of the plan add ons. I was told text messages were apart of a data plan for my Treo, but found out that they weren't when I got the bill. They did credit back some of them that were on the first bill, but not the ones on the second bill....even though they were from the same time period. We bought 2 treo's and now one of them has a bleeding in the screen, but Cingular won't replace it. They say the bleed voided the warranty and the only way to get another phone is to pay $400 to replace it. The Cingular store where we bought the phones told us we would have call CS to get insurance, but once we called we found that our Treo's were not insurable. Now we only paid $150 for each of them. I told them I would switch providers if they could come up with a way to help me. Well, my total bill is usually $170 for the service and the add ons. I guess they don't want my business, because they keep saying I need to spend over $300 for another phone. I will really hate not to be able to use my Treo, but I think I found a cheaper plan for my family with Alltel and they have the my circle. I will save about $60 a month if I switch!!!

The good: Overall good service. Few dropped calls.The bad: Slick billing and marketing to move former AT&T customers to new service plans.Summary: Received mailing stating that former AT&T customers on old network will be charged an extra $4.99 for staying on the old network as of September, 2006.

The good: Good voice quality, good phones, rollover minutes on many plans (if not all)The bad: Customer service needs improvementSummary: The Cingular plan I have is about $40 a month and came with a free phone - the nokia 6010. Overall, I am happy with the purchase/service. Rollover minutes are great on months when you don't talk as much and the voice is clear when you're out in the open. Just watch out for microwaves! Other than that, the store they have to buy ringtones, games, wallpapers, etc. is pretty good, although the prices are a little high.