They have great costumer service and you never wait long go be served. They also all fines the right plan to fit your family.
For the most part, I have found BOOST to be good, overall! I haven't really had any significant problems with this service! It's part of SPRINT! What's most vital, however, is to purchase a well rated phone,...to go along with the BOOST service!
I spent more than 4 hours in the Tmobile store in Commack NY. I switched my carrier from Sprint During this frustrating time-being placed on hold by Sprint for long periods of time; and being hung up on by Sprint 3 times- Danny Torres was calm, pleasant and professional. It was refreshing to come across a sales person who takes pride in his job!
8 year olds are clumsy. And sometimes parents don't make the wisest decisions regarding smart phones and water and said 8 year olds. "Hand me my phone" is a totally harmless phrase unless you're in a raft, your kid is on the dock, and there's a 12 inch area of water between you both. Needless to say, my Google pixel 2 went swimming. And by swimming I mean it sunk 15 feet to the bottom of the lake. And this wasn't a clear lake. Visibility is 0 about 2 inches below the surface. So, we did what any smart person would do in that situation. We recruited the neighbor girl to repeatedly dive down through the cold, dark abyss to the bottom and feel around amidst the fallen trees, seaweed, and mud for the phone and not a catfish or a snapper. After over an hour we had all but given up. But she came through and on her last attempt she had it in her hand as she came up. I immediately turned it off, gave her a reward, and then did my best at drying it out. I took off the case ($7 off wish) and used my hand vac and hand at each port to try and suck out any water or lake debris hanging around. Then I made a sort of vacuum chamber out of a glass jar, a balloon and the same hand vac. I put my phone in it and put the attachment through the balloon on the top and ran that off and on for a few hours. Then nestled it in for the night in a bowl of rice. In the morning it worked perfectly. I can't even tell a difference from before it went under. The Google pixel 2 is by far the best phone out there. I recommend it to everyone- even if they don't spend any time in the lake!
I went in to ask a question and the guy was a total jerk. He rolled his eyes at me and made me feel embarrassed. I will never go into the Rosemount Verizon again.. Also,will let other people know not to go in there either. Horrible customer service!!
I have went through my share of smartphones.. I'm pretty rough on them. My last 2 were the Samsung Galaxy 8plus. Even with my insurance it cost me 400 out of pocket so I finally just went with a economical 100.00 smartphone and honestly I like this Luna 5.5 more then any of my overpriced.. Underpowered phones.. The screen protector and cases are hard to find but they are out there. My display.. Speed.. Ect are all wonderful on this phone. The camera is average but I'm more worried about performance.. Memory.. Ect on my phone. If I want great pics I'll use my digital camera
its a wonderful phone but be careful because mine shattered after falling just two feet so buy an extremely protective case and a screen protector or else it’ll shatter
Omg you guys! This customer service phone representative lady named Shaun or Shawn...I can't begin to tell you how helpful she was! She spoke through the phone with so much comfort in her tone. Assuring me that everything was going to be fine, and what I needed was going to get done. It was like being on the phone with a good friend. I hope her boss/supervisor or manager sees this and gives her a raise or promotion because she deserves it! Thank you once again Shaun (or Shawn)!
My Dad a Senior Citizen was given AWESOME Customer Service by a gentleman at the Verizon Wireless Store in Garden City, SC! The gentlemans name is JASON GARVINE! He went above and beyond to answer all questions with patience and genuine care. My Dad is seventy five years young and boasting his new IPhone! JASON we applaud your efforts and truly believe that Verizon needs to know YOU are an asset to their company! Customer M Holley Daughter P Whitehouse APPLAUIDNG YOU!!
I have been a loyal customer with Sprint for over 10 years now. I had never had any major issue with them. By the end of March, I received a mail stating I could upgrade to the newest phone, Galaxy S9 for free. So, I inquired as I had recently upgraded to the Galaxy S8. I was informed that it was a special offer, so I decided to go ahead and get the latest and greatest. I ordered online and picked it up at the store. I asked the rep at the store if I could return the phone there and they indicated I would receive a return package on my mail. I waited about two weeks and I never got the return package. I contacted sprint couple time inquiring about this, they told me they would send it. Finally, I got not one but two return packages. By mid-April I finally sent the phone back. Luckily, I took a picture of the phone in good condition and the label I got from sprint. Later, I saw the phone was delivered to Sprint on April 20th. All looked like was set and done. To my great surprise when I saw my bill for the month of May, and a charge on my credit account for over 500 dollars! I immediately contacted Sprint via chat and they said they hadn't received the phone. I was totally outraged. They said they would investigate and let me know. I keep insisting over the following few days about a resolution and the immediate credit back to my bank credit card. I provided the UPS tracking number indicating the package was delivered on April 20th (OVER A MONTH AGO!) On April 6th, I got a text stating their records indicated they didn't receive anything. At this point I was really pissed off! I contacted them again the following day and I expressed my frustration in how this is being handled. I guess that finally got their attention because the rep told me they had found the phone now (how convenient!). They said they applied a credit on my Sprint account, which is ok, but what about the charge on my credit card that had already been applied? They opened another case to check with the financial department to investigate and give me a credit on my actual credit card. What the heck!? This shouldn't had happened to begin with. Why am I responsible for an incompetent warehouse management that misplaces and/or doesn't update the records accordingly? And why before charging my credit card I was not warned that it would happen? Shouldn't Sprint had investigated before applying the charge? Now I am waiting for a prompt resolution, which they said it would take up to 7 days. Had I known that doing an online upgrade was going to be such a pain the a** I would've never done it! Sprint, I think you need to review your processes and make sure the warehouse updated the records in a timely manner, and before charging a loyal customer talk to them to figure it out! I am so frustrated with all the waste of time and effort to get this resolved, that I am truly considering changing phone companies. More to come…
The ability to send in data from The monthly, anonymous phone activity to the samsong team. Who helps adapt my phone to best help my daily life, is truly helpful. It adapts to your daily activities and helps you in small unexpected ways, so thankyou. In a day, you bettered my life
iPhone X designed this stupidest default feature of magnifying. The magnifying box blocks everything and zoom out pop up sometimes works while other times don’t. You can’t even turn it off in settings since it’s in a way. I don’t understand why apple set up this feature in default while users can decide on their own for this selection.
I've been with Boost for 5yrs now and Ive recommended them to most amyone. I'd rather be with boost then new companies or places that make u have a contract to use they're services. I usually get good reception with any phone I've had. Almost always Friendly wither on phone or in person.
How come iPhone X gets hot when play game for periods like 1-2 hours? Then it gets slower! I play game with my phone for long periods of time like more than 1h, then battery gets low then put on charge when put it on charge noticed it get hot. If you tough the back of the phone it’s hot! Compare to other phone like the 6plus this is hotter!!
I bought a brand new Iphone off EBAY. I tried to activate online, but it wouldnt finish. I chatted online with customer service and they apologised and asked me to go to a sprint store. The lady at Spring was RUDE, UNPROFESSIONAL and didnt want anything to do except sell me another new PHONE. I went home and called the people that sold me the phone, and they gave me info to activate it. I went online and chatted with a very nice lady whom got me activated and helped me erase stuff on my old phone. The retail lady in WATERFORD CT needs to go to training as her actions are bad for sprint .
I had to buy a new phone and I stopped in 2 wks ago to get a estimate on how much I would need because I am on a budget. The salesman was very helpful and answered all my questions. I did not feel pressured in purchasing a phone. I had 2 phones to compare and he was very helpful. I went to buy my phone 2 wks later and I told that salesman that I already knew what I was buying. Absolutely no pressure and was very helpful. Will be returning.
My old phone died so I used it as an opportunity to get a new phone. I did not know that it is wise to call TracFone first to verify the minutes remaining on your old phone in order to ensure a smooth transfer. As a consequence, they lost 700 minutes from the old phone. One tech guy that I worked with actually told me how many minutes remained on the old phone before they started disavowing any knowledge of the minutes. On the positive side, I did not lose my airtime. TracFone only keeps records for 30 days (according to the tech guy) so it was not possible to audit my phone usage to verify actual remaining minutes. It's a cheap phone and you get very limited technical support. That's life. I still recommend TracFone if you want a cheap phone - you have to buy lots of minutes to get cost per call down to a reasonable price. But, don't assume the system works - call first before re[lacing a phone to verify airtime and service ending date.
I bought this phone as a cheaper alternative to an iPhone. I was looking into some good android devices with a decent price tag and specs, and ultimately decided on an X Charge from LG. The 5.5" display is what appealed the most to me, as I was coming from a rather small iPhone 5c, and it is still what I love the most about the phone. Everything is quite clear on the screen. What I disliked the most about the phone, although there isn't much, would definitely be the lack of internal storage, the speaker being on the back, and the camera. I have to turn my phone over to hear the music clearly when playing it aloud, and as a person who loves acquiring apps and music, it would have helped to have more space. There is a lot of pre-installed bloatware that I expected, though not to that extent. It took up at least half of the 16GB that comes with the phone! The front-facing camera is muddy and without the flash effect, photos would be much worse. That being said, I have quite a few positive things to say about the X Charge. The battery life is amazing, I can go a full day of usage without dropping below 50%; a major plus coming from my iPhone 5c which died after 5-6 hours of continuous use. The X Charge has a very simplistic feel to it, with customizable EVERYTHING. I appreciate being able to tinker with just about everything on the phone, from the home screen to the app settings. The back-facing camera is good, just right for videos and idle pictures. The X Charge's slim design and lightness make it very visually appealing, at least to me. All in all, for the money, I'm satisfied.
I have had Boost now for 5 yrs, and also AT&T the boost phone and service has worked flawlessly, so no complaints whats so ever. Now for my AT&T service is just the opposite, drop calls and staff always telling me my phone is to old 2 days after i buy it. So as far as I'm concerned Boost Mobile is the ultimate provider even though they are owned by Sprint.
This is the worst company that I've ever dealt with. Only getting one star because I can't leave zero. Each representative passes the buck to the next. Every rep you speak too gives different information, each claiming that THEY know what they're talking about and the rep you spoke with previously didn't know what they were talking about. Spent 30 minutes on the phone with one today who said they couldn't find my account anywhere only to find after getting transferred to a supervisor that he was spelling my name wrong! Onto the rep. who told me, once they spelled my name correctly, that I was giving them the wrong pin to verify my account. Seems she was entering the pin onto someone else's account. After 90 minutes, they got the spelling and account correct. At that point, I was told the incorrect PUK number to access my phone, which had been disconnected and not used for six months (I was preparing to sell it and didn't want to hand off a useless paperweight to buyer, so was making sure it was unlocked); and on my next 3 hour call to them found out that the PUK number she was giving me was for the phone I had lost 2 years ago!!!!! So now my attempts to correctly enter the PUK number was counting down and I had only 4 attempts left. Now the supervisor tells me that if I only want to use the phone as a tablet with WIFI only, I don't need a SIM card. So I popped it out and guess what the phone says? "Please insert a SIM card". Back on the phone for another 2 hours and this "supervisor" is getting snippy with me and telling me that she's only trying to help me, as if my annoyance with all of the runaround was undue. Spent over $700.00 on a phone, was completely paid off with a zero balance and yet this phone is apparently still under their control! Go ahead and sign up with Sprint if you enjoy incompetence, deception, lack of accountability, and hours spent on hold.
