Enhanced Communications Group is in the business of providing telecommunication services to commercial and residential customers.
Only two things count in today's marketplace: quality service and innovative products. The mission at ECG is to set the standards for both. Two hallmarks drive this mission: exceptional support using state-of-the-art technology, and a dedicated support team to provide a quick turnaround on all inquiries. ECG strives to deliver each customer with good experience and consistent service with their suite of data and voice products.
In short, the company is passionate about setting the standard for service in the telecommunications industry.
REVIEW - ECG has introduced a new "Easy" plan that offers customers a low rate of 2.5¢/min. To offer this low rate, ECG has made some changes to their billing and payment options for the 2.5 Easy plan. ECG will only provide your monthly invoice via email and automatic credit/debit card payments are required. For those consumers who no longer write checks and are willing to pay via automatic credit card payments, this could be the plan for you.
Here are the details:
BILLING NOTE - To offset telecom tax regulation costs, ECG has instituted a 59 cent Regulatory Recovery Fee. In January, 2010, a monthly fee of $0.99 was implemented also for all ECG customers – existing and new. The total fee is $1.58/month.
CALLING CARD - ECG also offers an optional calling card at a rate of 12.9¢/min. which can be used from any phone within the U.S. A one-time $1.00 set-up fee is charged.
REVIEW - ECG's Basic 3.5 plan was introduced for customers who are not interested in receiving an e-mail bill or establishing auto-bill pay. With this plan you will receive a paper bill, but there will be a $2.50 fee each month. This 3.5 plan bills in 6 second increments and you will also find that they have lowered their international rates. We have found the customer service department at ECG to be excellent, with wait times rarely over a minute.
BILLING NOTE - To offset telecom tax regulation costs, ECG has instituted a 59 cent Regulatory Recovery Fee. Beginning in January, 2010, a monthly fee of $0.99 will be implemented for all ECG customers – existing and new. For existing customers a notice of this new fee has been on ECG invoices since Nov 1, 2009.
CALLING CARD - ECG also offers an optional calling card at a rate of 12.9¢/min. which can be used from any phone within the U.S. A one-time $1.00 set-up fee is charged.
Would Recommend to a friend.
Posted on: August 27th, 2015 by Suzy B
This review is the subjective opinion of the user and not of PhoneDog.com
